Ola Care+ survey

1.Are you aware about Care+?(Required.)

Yes

No

2.How did you get to know about Care+?(Required.)

3.Why did you purchase Ola Care/Care+ service subscription?(Required.)

I wanted the convenience of Home Service

My usage of the scooter is heavy so I took it as a precaution

I wanted the convenience of RSA

I wanted peace of mind for the entire year

I wanted to save money on parts and labour

I did not purchase Ola Care+

Other (please specify)

4.Are you planning to buy/renew your Care+ subscription in the future?(Required.)

Yes

No

5.If answer to previous question is ‘No’, choose reason why(Required.)

I did not use the subscription as I did not need service in entire year

I am not satisfied with home service

I am not satisfied with RSA

The time to repair was very high

I was expecting priority service and did not receive it

I had difficulty getting an appointment on Ola Electric App

Other (please specify)

6.Amongst the below mentioned benefits, select the top 2 benefits which are important to you(Required.)

7.Do you want to choose, purchase and pay for benefits like RSA, home service, etc. individually or purchase a bundle like Care+?(Required.)

Bundled like Care+

Purchase and pay for individual benefits

8.For a benefit equal to 8k in Ola Care as follows
a. 1 Annual Comprehensive Diagnostic
b. 15% off on Parts
c. 15% off on Labour cost
d. 1 free brake pad change and 1 free belt change
e. No RSA benefit

How do you feel about paying Rs 1,999+GST yearly?(Required.)

9.For a benefit of up to Rs 15,000/- in Ola Care+ as follows
a. 2 Comprehensive Diagnostics in a year
b. 15% off on Parts
c. 25% off on Labour cost
d. 2 free brake pad change and 1 free belt change
e. 2 free Homeservice
f. Unlimited RSA

How do you feel about paying Rs 4,999+GST yearly?(Required.)

10.Any improvements that you wish to suggest to Care+ service subscription program ?

11.Enter phone number registered with your S1(Required.)