HCT Training and Certification Survey

Question Title

* 1. The House Cleaning Technician Training and Certification course teaches everything necessary to clean effectively, efficiently and safely for measurable results. When cleaning staff use cleaning skills based on science and industry best practices it improves service quality, increases customer retention, elevates staff professionalism, reduces employee turnover and protects cleaning companies from liability.

This two-day, in-person course was developed, with IICRC oversight, by a committee of industry professionals with diverse backgrounds reaching consensus on all technical information covered in the material.

Are you aware of this program?

Yes

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* 2. Have you or any of your staff attended this program?

Yes

I did not know about this course until beginning this survey.

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* 3. To what extent does each (or would each) of the following factors prevent you from attending or sending a company representative to the HCT Training & Certification course?
(Please indicate your answers for each factor shown, on the 5-point scale below.)

	Not at all an issue		Neutral		A major issue
Cost of travel (gas, airfare, hotel, meals, parking)	Cost of travel (gas, airfare, hotel, meals, parking) Not at all an issue	Cost of travel (gas, airfare, hotel, meals, parking)	Cost of travel (gas, airfare, hotel, meals, parking) Neutral	Cost of travel (gas, airfare, hotel, meals, parking)	Cost of travel (gas, airfare, hotel, meals, parking) A major issue
Cost of tuition	Cost of tuition Not at all an issue	Cost of tuition	Cost of tuition Neutral	Cost of tuition	Cost of tuition A major issue
Lost revenue due to time away from the field	Lost revenue due to time away from the field Not at all an issue	Lost revenue due to time away from the field	Lost revenue due to time away from the field Neutral	Lost revenue due to time away from the field	Lost revenue due to time away from the field A major issue
Course dates conflict with my calendar	Course dates conflict with my calendar Not at all an issue	Course dates conflict with my calendar	Course dates conflict with my calendar Neutral	Course dates conflict with my calendar	Course dates conflict with my calendar A major issue
Staff turnover	Staff turnover Not at all an issue	Staff turnover	Staff turnover Neutral	Staff turnover	Staff turnover A major issue
Lack of need, existing training is succeeding	Lack of need, existing training is succeeding Not at all an issue	Lack of need, existing training is succeeding	Lack of need, existing training is succeeding Neutral	Lack of need, existing training is succeeding	Lack of need, existing training is succeeding A major issue

Other (please specify)

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* 4. How likely are you to send one or more of your employees to attend this course in 2020?
(Please indicate your answer on the 5-point scale below).

Very unlikely

Neutral

Extremely likely

Very unlikely

Neutral

Extremely likely

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* 5. To what extent would an abbreviated, one-day course format (HCT Basic Training & Certification) eliminate barriers that prevented you from partitipating in the two-day course?
(Please indicate your answers for each factor shown, on the 5-point scale below.)

	Not at all an issue		Neutral		A major issue
Cost of travel (gas, airfare, hotel, meals, parking)	Cost of travel (gas, airfare, hotel, meals, parking) Not at all an issue	Cost of travel (gas, airfare, hotel, meals, parking)	Cost of travel (gas, airfare, hotel, meals, parking) Neutral	Cost of travel (gas, airfare, hotel, meals, parking)	Cost of travel (gas, airfare, hotel, meals, parking) A major issue
Cost of tuition	Cost of tuition Not at all an issue	Cost of tuition	Cost of tuition Neutral	Cost of tuition	Cost of tuition A major issue
Lost revenue due to time away from the field	Lost revenue due to time away from the field Not at all an issue	Lost revenue due to time away from the field	Lost revenue due to time away from the field Neutral	Lost revenue due to time away from the field	Lost revenue due to time away from the field A major issue
Course dates conflict with my calendar	Course dates conflict with my calendar Not at all an issue	Course dates conflict with my calendar	Course dates conflict with my calendar Neutral	Course dates conflict with my calendar	Course dates conflict with my calendar A major issue
Staff turnover	Staff turnover Not at all an issue	Staff turnover	Staff turnover Neutral	Staff turnover	Staff turnover A major issue
Lack of need, existing training is succeeding	Lack of need, existing training is succeeding Not at all an issue	Lack of need, existing training is succeeding	Lack of need, existing training is succeeding Neutral	Lack of need, existing training is succeeding	Lack of need, existing training is succeeding A major issue

Other (please specify)

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* 6. How interested are you in an HCT Basic Training & Certification course offered online in a series of 30-minute segments employees can complete on a computer, laptop or mobile device as your work flow allows.
(Please indicate your answer on the 5-point scale below.)

Not at all interested

Neutral

Extremely interested

Not at all interested

Neutral

Extremely interested

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* 7. How feasible is it for your employees to receive technical training through an online course and simple enough, technically, for them to use without supervision?
(Please indicate your answer on the 5-point scale below.)

	Not at all feasible		Neutral		Very feasible
On their personal computer or mobile device	On their personal computer or mobile device Not at all feasible	On their personal computer or mobile device	On their personal computer or mobile device Neutral	On their personal computer or mobile device	On their personal computer or mobile device Very feasible
On a computer or mobile device provided by your company	On a computer or mobile device provided by your company Not at all feasible	On a computer or mobile device provided by your company	On a computer or mobile device provided by your company Neutral	On a computer or mobile device provided by your company	On a computer or mobile device provided by your company Very feasible

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* 8. Is there any other training and/or support that you would you like IICRC to provide residential cleaning businesses to help them clean effectively, efficiently and safely?
(This question is optional.)

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* 9. What is your role in the residential cleaning industry?
(Check one)

Cleaning business owner

Cleaning business manager

Field supervisor

Technician

Other (please specify)

HCT Training and Certification Survey

Welcome!

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Question Title

* 2. Have you or any of your staff attended this program?

Question Title

* 3. To what extent does each (or would each) of the following factors prevent you from attending or sending a company representative to the HCT Training & Certification course?
(Please indicate your answers for each factor shown, on the 5-point scale below.)

Question Title

* 4. How likely are you to send one or more of your employees to attend this course in 2020?
(Please indicate your answer on the 5-point scale below).

Question Title

* 5. To what extent would an abbreviated, one-day course format (HCT Basic Training & Certification) eliminate barriers that prevented you from partitipating in the two-day course?
(Please indicate your answers for each factor shown, on the 5-point scale below.)

Question Title

* 6. How interested are you in an HCT Basic Training & Certification course offered online in a series of 30-minute segments employees can complete on a computer, laptop or mobile device as your work flow allows.
(Please indicate your answer on the 5-point scale below.)

Question Title

* 7. How feasible is it for your employees to receive technical training through an online course and simple enough, technically, for them to use without supervision?
(Please indicate your answer on the 5-point scale below.)

Question Title

* 8. Is there any other training and/or support that you would you like IICRC to provide residential cleaning businesses to help them clean effectively, efficiently and safely?
(This question is optional.)

Question Title

* 9. What is your role in the residential cleaning industry?
(Check one)

Question Title

* 10. Please share any other comments you may have regarding employee training (knowledge and skills) below:
(This question is optional.)

HCT Training and Certification Survey

Welcome!

Question Title

Question Title

* 2. Have you or any of your staff attended this program?

Question Title

* 3. To what extent does each (or would each) of the following factors prevent you from attending or sending a company representative to the HCT Training & Certification course?(Please indicate your answers for each factor shown, on the 5-point scale below.)

Question Title

* 4. How likely are you to send one or more of your employees to attend this course in 2020?(Please indicate your answer on the 5-point scale below).

Question Title

* 5. To what extent would an abbreviated, one-day course format (HCT Basic Training & Certification) eliminate barriers that prevented you from partitipating in the two-day course?(Please indicate your answers for each factor shown, on the 5-point scale below.)

Question Title

* 6. How interested are you in an HCT Basic Training & Certification course offered online in a series of 30-minute segments employees can complete on a computer, laptop or mobile device as your work flow allows.(Please indicate your answer on the 5-point scale below.)

Question Title

* 7. How feasible is it for your employees to receive technical training through an online course and simple enough, technically, for them to use without supervision?(Please indicate your answer on the 5-point scale below.)

Question Title

* 8. Is there any other training and/or support that you would you like IICRC to provide residential cleaning businesses to help them clean effectively, efficiently and safely?(This question is optional.)

Question Title

* 9. What is your role in the residential cleaning industry? (Check one)

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* 10. Please share any other comments you may have regarding employee training (knowledge and skills) below:(This question is optional.)

* 3. To what extent does each (or would each) of the following factors prevent you from attending or sending a company representative to the HCT Training & Certification course?
(Please indicate your answers for each factor shown, on the 5-point scale below.)

* 4. How likely are you to send one or more of your employees to attend this course in 2020?
(Please indicate your answer on the 5-point scale below).

* 5. To what extent would an abbreviated, one-day course format (HCT Basic Training & Certification) eliminate barriers that prevented you from partitipating in the two-day course?
(Please indicate your answers for each factor shown, on the 5-point scale below.)

* 6. How interested are you in an HCT Basic Training & Certification course offered online in a series of 30-minute segments employees can complete on a computer, laptop or mobile device as your work flow allows.
(Please indicate your answer on the 5-point scale below.)

* 7. How feasible is it for your employees to receive technical training through an online course and simple enough, technically, for them to use without supervision?
(Please indicate your answer on the 5-point scale below.)

* 8. Is there any other training and/or support that you would you like IICRC to provide residential cleaning businesses to help them clean effectively, efficiently and safely?
(This question is optional.)

* 9. What is your role in the residential cleaning industry?
(Check one)

* 10. Please share any other comments you may have regarding employee training (knowledge and skills) below:
(This question is optional.)