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Town of Hanover Cable & Broadband Services Survey


The Town of Hanover is conducting a review of cable television and broadband services as part of the cable franchise renewal process. In accordance with the requirements of the federal Cable Communications Policy Act (47 U.S.C. §546), the Town must assess the cable operator’s past performance and identify the community’s current and future cable-related needs.

This survey is intended to gather input from residents, businesses, schools, and institutional users regarding service quality, pricing, reliability, and future connectivity priorities.

Your feedback will help the Town develop a formal record to support renewal decisions, negotiations, and potential service improvements. The goal is to ensure that cable and broadband services in Hanover are reliable, affordable, and responsive to the needs of the entire community.

This survey should take approximately 5 minutes to complete. All responses will be summarized and reported in aggregate. Thank you for your participation.
1.Which best describes you? (Select one)
2.What type of property or facility do you use?
3.Do you currently subscribe to cable TV service?
4.Do you currently subscribe to internet service?
5.Who is your primary service provider?
6.How would you rate the reliability of your internet service?
Excellent
Good
Fair
Poor
7.How often do you experience outages or service disruptions?
8.How would you rate your internet speed performance relative to your needs?
Exceeds needs
Meets needs
Sometimes insufficient
Frequently insufficient
9.How would you rate customer service from your provider?
Excellent
Good
Fair
Poor
10.If you subscribe to cable TV, how would you rate overall service quality?
11.Approximately how much do you pay per month for internet service?
12.How would you rate the value of your internet service for the price paid?
Excellent value
Good value
Fair value
Poor value
13.Have your rates increased significantly in the past 2 years?
14.How satisfied are you with pricing transparency (fees, billing clarity)?
Very satisfied
Somewhat satisfied
Neutral
Dissatisfied
15.What do you primarily use your internet connection for? (Select all that apply)
16.Do you feel your current service supports these needs?
17.What improvements are most important to you? (Select up to 3)
18.Would you support expansion of fiber-optic broadband in Hanover?
Strongly support
Support
Neutral
Oppose
19.Would you consider switching providers if a competitive option were available?
20.Have you experienced difficulty affording internet service?
21.Do you believe broadband access is essential infrastructure (like water, roads, electricity)?
22.Are there areas in Hanover where you believe service is inadequate?
23.If yes, please describe the area or issue:
24.What is the biggest issue you have experienced with your provider?
25.What would you most like to see improved in cable or broadband services in Hanover?
26.Any additional comments?