Once again, Elk River Municipal Utilities is asking that our customers please complete our online customer service survey. We are continually focusing on customer service and are annually evaluating ourselves. If you'd like to personally discuss your customer service experience with us, please contact Jennie N. at 763-441-2020. We value you as a customer and we thank you for your time and effort.

* 1. Check all services we provide to you as a customer:

* 2. How respectful is Elk River Municipal Utilities' staff?

* 3. How well does Elk River Municipal Utilities communicate with you?

* 4. Do you think Elk River Municipal Utilities staff is knowledgeable about its programs and services?

* 5. Do you feel Elk River Municipal Utilities is innovative in providing services? i.e. newsletters, online account management, payment options, etc.

* 6. How would you rate our online billing system?

* 7. How would you rate our after-hours call service?

* 8. Does Elk River Municipal Utilities respond to your needs in a timely manner?

* 9. What additional comments or questions do you have? Please provide contact information if you would like us to contact you.

* 10. What is your preferred social media platform for news, events, informational articles, etcetera?

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