BiG RED Customer Feedback Survey 2025

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* 1. Which of the following best describes your role? (Select all that apply.)

I work for a school, senior center, or similar institution and help purchase or manage food service.

I help prepare or serve food at a school, senior center, or other site.

I am a person who eats food provided at one of these sites.

Other (please specify)

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* 2. What type of site are you associated with? (Select one.)

K-12 School

Preschool, Daycare, or Early Childhood Center

College or University

Senior Center or Nursing Home

Rehabilitation Facility

Other or More Than One of These (please specify)

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* 3. What is the name or location of your site or organization?

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* 4. Overall, how satisfied are you with BiG RED’s service?

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

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* 5. How likely are you to recommend us to another K-12, daycare, senior, and/or community meals program?

Not Likely

Neutral

Likely

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* 6. Please rate our performance in the following service areas from poor to excellent.

	Poor	Fair	Good	Very Good	Excellent	Don’t Know or N/A
Groceries and other products (quality, availability, appearance, freshness)	Groceries and other products (quality, availability, appearance, freshness) Poor	Groceries and other products (quality, availability, appearance, freshness) Fair	Groceries and other products (quality, availability, appearance, freshness) Good	Groceries and other products (quality, availability, appearance, freshness) Very Good	Groceries and other products (quality, availability, appearance, freshness) Excellent	Groceries and other products (quality, availability, appearance, freshness) Don’t Know or N/A
Variety of items available	Variety of items available Poor	Variety of items available Fair	Variety of items available Good	Variety of items available Very Good	Variety of items available Excellent	Variety of items available Don’t Know or N/A
Items meet your compliance needs (NSLP, SBP, CACFP, SFSP, SSO, etc.)	Items meet your compliance needs (NSLP, SBP, CACFP, SFSP, SSO, etc.) Poor	Items meet your compliance needs (NSLP, SBP, CACFP, SFSP, SSO, etc.) Fair	Items meet your compliance needs (NSLP, SBP, CACFP, SFSP, SSO, etc.) Good	Items meet your compliance needs (NSLP, SBP, CACFP, SFSP, SSO, etc.) Very Good	Items meet your compliance needs (NSLP, SBP, CACFP, SFSP, SSO, etc.) Excellent	Items meet your compliance needs (NSLP, SBP, CACFP, SFSP, SSO, etc.) Don’t Know or N/A
Communication and responsiveness	Communication and responsiveness Poor	Communication and responsiveness Fair	Communication and responsiveness Good	Communication and responsiveness Very Good	Communication and responsiveness Excellent	Communication and responsiveness Don’t Know or N/A
Timeliness of deliveries	Timeliness of deliveries Poor	Timeliness of deliveries Fair	Timeliness of deliveries Good	Timeliness of deliveries Very Good	Timeliness of deliveries Excellent	Timeliness of deliveries Don’t Know or N/A
Packaging of deliveries	Packaging of deliveries Poor	Packaging of deliveries Fair	Packaging of deliveries Good	Packaging of deliveries Very Good	Packaging of deliveries Excellent	Packaging of deliveries Don’t Know or N/A
Staff professionalism and customer service	Staff professionalism and customer service Poor	Staff professionalism and customer service Fair	Staff professionalism and customer service Good	Staff professionalism and customer service Very Good	Staff professionalism and customer service Excellent	Staff professionalism and customer service Don’t Know or N/A

BiG RED Customer Feedback Survey 2025

We want to hear from you!

Question Title

* 1. Which of the following best describes your role? (Select all that apply.)

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* 2. What type of site are you associated with? (Select one.)

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* 3. What is the name or location of your site or organization?

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* 4. Overall, how satisfied are you with BiG RED’s service?

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* 5. How likely are you to recommend us to another K-12, daycare, senior, and/or community meals program?

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* 6. Please rate our performance in the following service areas from poor to excellent.

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* 7. What worked well this year? What could be improved?

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* 8. Would you like a follow-up meeting to discuss?

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* 9. Please provide your full name and email address. (Optional)