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Customer Satisfaction Template
1.
On a scale of 0 to 10,
How likely is it that you would recommend the Music Academy to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with the music education you are receiving at the Music Academy?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our music lessons? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
4.
How well do our music lessons meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How would you rate the quality of our teachers and lessons?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
How would you rate the value for money of the music lessons?
Excellent
Above average
Average
Below average
Poor
7.
What is my goal with taking lessons?
I want to eventually perform with a band/orchestra/small combo.
I perform out already and just want improve my skills.
I only want to play for myself for relaxation and personal enjoyment.
I am taking lessons because my parent is making me.
8.
Outside of lessons, what events or activities would you likely participate in?
Come to a concert in the Performance Hall.
Attend a master's class or workshop.
Participate in Open Mic Night.
Participate at a Trivia Night.
Go on a field trip to the St Louis Symphony, The Fox Theater, The Muny.
Be in the Hannibal 4th of July Parade.
Perform at a nursing home, church, public event like Veterans Day or 4th of July.
Perform "God Bless America" at the Cardinals baseball game.
Current Progress,
0 of 8 answered