Big Sandy RECC Member Satisfaction Survey

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* 1. Please consider all your experiences to date with Big Sandy RECC Cooperative. Using a 10-point scale on which “1” means “very dissatisfied” and “10” means “very satisfied”, how satisfied are you with Big Sandy RECC Cooperative?

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10

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* 2. To what extent has Big Sandy RECC Cooperative fallen short of your expectations or exceeded your expectations? Using a 10-point scale on which “1” means “falls short of your expectations” and “10” means “exceeds your expectations”.

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10

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* 3. Imagine the ‘ideal’ utility company. How well do you think Big Sandy RECC Cooperative compares with that ideal utility company? Please use a 10-point scale on which “1” means “not very close to the ideal” and “10” means “very close to the ideal” utility.

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* 4. .Assume that you could choose from among more than one utility company. Using a 10-point scale on which “1” means “very unlikely” and “10” means “very likely”, how likely is it that you would choose Big Sandy RECC Cooperative again?

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* 5. What is your preferred method of receiving information from Big Sandy RECC?

Social Media

Mail

Email

Text

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* 6. Would you be interested in receiving our quarterly Kentucky Living magazine more often?

Yes

No

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* 7. What would you like Big Sandy RECC to offer that we currently do not?

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* 8. Would a full time office in Prestonsburg be a benefit to you?

Yes

No