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2021 MIP Fund Accounting Software Services Survey
We want to make sure that you are receiving the absolute best services from DWD Technology Group. Your valuable feedback provides us with the opportunity to improve your experience. We are eager to listen!
1.
When did you last receive Software support?
Less than a Month
One - Three Months
More Than Three Months
2.
Please evaluate DWD Technology Group in the following areas based on your experience
Very Good
Good
Neutral
Poor
Very Poor
Response time
Very Good
Good
Neutral
Poor
Very Poor
Knowledge and expertise
Very Good
Good
Neutral
Poor
Very Poor
Listening and understanding my need
Very Good
Good
Neutral
Poor
Very Poor
Value of services compared to fees charged
Very Good
Good
Neutral
Poor
Very Poor
Time to resolve issue
Very Good
Good
Neutral
Poor
Very Poor
Communication and follow up regarding the support issue
Very Good
Good
Neutral
Poor
Very Poor
Professionalism and friendliness
Very Good
Good
Neutral
Poor
Very Poor
What can we do to improve?
3.
Indicate how much you agree with the following statements regarding DWD Technology Group
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Understands my future goals and organization plans
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Is proactive in helping me plan our future technology needs
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
4.
How likely are you to recommend DWD Technology Group to a friend or colleague?
10 - Extremely Likely
9
8
7
6
5
4
3
2
1 - Not Likely at All
10 - Extremely Likely
9
8
7
6
5
4
3
2
1 - Not Likely at All
5.
What do you appreciate most about DWD Technology Group providing Software Services to your organization?
6.
If DWD Technology Group could do one thing better, what would it be?
7.
How important is it for you to move your organization to the cloud over the next 3 years?
We're already in the cloud
Extremely Important
Moderately Important
Not Important at All
8.
Has the coronavirus pandemic created any of the following needs for your organization?
Yes - Definitely
Not Sure
No - We're Doing Fine
Need more efficient way to work outside the office
Yes - Definitely
Not Sure
No - We're Doing Fine
Need to pay vendors electronically
Yes - Definitely
Not Sure
No - We're Doing Fine
Need to send employee pay slips electronically
Yes - Definitely
Not Sure
No - We're Doing Fine
Need for employees to record hours, leave, and expenses remotely
Yes - Definitely
Not Sure
No - We're Doing Fine
Need to send customer invoices via email.
Yes - Definitely
Not Sure
No - We're Doing Fine
Need to eliminate routing printed checks for signatures
Yes - Definitely
Not Sure
No - We're Doing Fine
Need real-time data and reporting on the health of my organization
Yes - Definitely
Not Sure
No - We're Doing Fine
Need better security to protect my network & data from increased security threats
Yes - Definitely
Not Sure
No - We're Doing Fine
9.
What technology challenge is your organization experiencing and would like to resolve?
10.
Please provide your name and email to enter the $100 Amazon Gift Card Drawing
Name
Email Address
