Customer Satisfaction Rating for PPSD Statewide Programs

Please use the following rating system to rate the Accuracy of Information, Timeliness of Processing, Timeliness of Response, and Courtesy Level that you've received from the listed Personnel and Payroll Services Division Programs:

5 Very Satisfied: Completely satisfied in this category and see no opportunity for improvement
4 Mostly Satisfied: Frequently satisfied in this category with the work and responses from the program and see minimal opportunity for improvement
3 Mixed Experiences: Received an equal proportion of satisfaction and dissatisfaction with the work and responses from the program
2 Mostly Dissatisfied: Frequently dissatisfied in this category with the work and responses from the program and see ample opportunity for improvement
1 Very Dissatisfied: Completely dissatisfied in this category and see significant opportunity for improvement

*If you have not had any interaction with this program, please move forward in the survey without responding.

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* 1. Affordable Care Act (ACA)
How satisfied am I with the accuracy of information provided by this program?

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* 2. Affordable Care Act (ACA)
How satisfied am I with the timeliness of processing provided by this program?

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* 3. Affordable Care Act (ACA)
How satisfied am I with the timeliness of response provided by this program?

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* 4. Affordable Care Act (ACA)
How satisfied am I with the level of courtesy provided by this program?

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* 5. Please leave your comments below that reflect your responses to previous questions.

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