* 1. How likely is it that you would recommend H&S Computers to a friend or colleague?

Not at all likely
Extremely likely

* 2. How responsive have we been to your questions or concerns about our products?

* 3. How well did we understand your questions and concerns?

* 4. How much time did it take us to address your questions and concerns?

* 5. How knowledgeable did our customer service representative seem to you?

* 6. How helpful was our customer service representative?

* 7. Overall, are you satisfied or dissatisfied with the customer service you received from our company?

* 8. How quickly did our customer service representative return your phone calls?

* 9. What was the purpose of your visit?

* 10. Where you acknowledged and greeted with a smile?

T