1.Which of the following best describes you?

Licensed Design Professional

Applicant Agent

Developer/Property Owner

Contractor

Concerned Citizen/Neighbor

Realtor/Broker

Government Agency Staff

Other (please specify)

2.Is this your first visit/interaction with the Development Assistance Center (DAC)?

Yes

No

3.What is your reason for visiting the DAC?

Records Research Assistance

Copies of Plans

Consultation with individual DAC planner (zoning/site plan, transportation, environmental, drainage engineering, subdivision/land status determination, Board of Adjustment support, sign/sound permitting)

Site Plan Correction/Site Plan Exemption processing

Development Assessment Meeting with DAC consulting team

Utility Consultation (Austin Energy, Austin Water, Plumbing)

Please rate your experience on each of the following below on a scale of
1 (Strongly Disagree) to 5 (Strongly Agree).

4.Staff provided excellent customer service:

1

2

3

4

5

N/A

1

2

3

4

5

N/A

5.Staff exhibited professionalism:

1

2

3

4

5

N/A

1

2

3

4

5

N/A

6.Staff were knowledgeable:

1

2

3

4

5

N/A

1

2

3

4

5

N/A

7.Codes and policies were applied by staff in a fair and practical manner:

1

2

3

4

5

N/A

1

2

3

4

5

N/A

8.Staff anticipated obstacles and provided options when they were available:

1

2

3

4

5

N/A

1

2

3

4

5

N/A

9.Staff was easily accessible when assistance was needed:

1

2

3

4

5

N/A

1

2

3

4

5

N/A

10.Information was clearly explained to me:    

1

2

3

4

5

N/A

1

2

3

4

5

N/A

11.Staff responded to me in a timely manner:   

1

2

3

4

5

1

2

3

4

5

12. I am satisfied with my interaction with the DAC:

1

2

3

4

5

N/A

1

2

3

4

5

N/A

13.Comments:

Optional

14.Name:

15.Phone:

16.E-mail: