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Service Strength Scores for Insurance Companies - Q4 2024

The SSS offers an independent, objective score of each annuity carrier’s recent history.

PURPOSE:   The SERVICE STRENGTH SCORE for insurance companies offers an independent, objective score of each annuity carrier’s recent history in providing excellent service to you, your firm, your Advisors and your clients.  It will take less than 5 minutes.  Your answers will be anonymous, we will share the aggregate responses.  Don't think to hard, first response is the one we want.
1.What is your role within your firm?
2.Name of your Broker Dealer?
3.Simply write the score you would give each annuity carrier that you work with for each of the five criteria listed at the top of each column. 20 is perfect. 1 is perfectly awful. Fill in what you can, you don't need to complete them all.
Responsiveness
Technology
Product
Partnership
In-Force Client Servicing
Allianz
AIG (Corebridge)
American National
Aspida
Athene
AuguStar (Constellation)
Axonic
4.Simply write the score you would give each annuity carrier that you work with for each of the five criteria listed at the top of each column. 20 is perfect. 1 is perfectly awful.
Responsiveness
Technology
Product
Partnership
In-Force Client Servicing
Equitable
Brighthouse
CUNA
Delaware Life
Eagle
F&G Annuities & Life
GILICO
5.Simply write the score you would give each annuity carrier that you work with for each of the five criteria listed at the top of each column. 20 is perfect. 1 is perfectly awful.
Responsiveness
Technology
Product
Partnership
In-Force Client Servicing
Global Atlantic
Great American (MassMutual Ascend)
Jackson National
Knighthead
Lincoln
Mass Mutual
6.Simply write the score you would give each annuity carrier that you work with for each of the five criteria listed at the top of each column. 20 is perfect. 1 is perfectly awful.
Responsiveness
Technology
Product
Partnership
In-Force Client Servicing
Midland National
National Western Life
Nationwide
New York Life
Oceanview
Pacific Life
7.Simply write the score you would give each annuity carrier that you work with for each of the five criteria listed at the top of each column. 20 is perfect. 1 is perfectly awful.
Responsiveness
Technology / Operations
Product
Partnership
In-Force Client Servicing
Principal
Prosperity Life
Protective
Prudential
Reliance Standard
8.Simply write the score you would give each annuity carrier that you work with for each of the five criteria listed at the top of each column. 20 is perfect. 1 is perfectly awful.
Responsiveness
Technology
Product
Partnership
In-Force Client Servicing
Sammons
Securian Financial
Security Benefit
Symetra
The Standard
Transamerica
9.Simply write the score you would give each annuity carrier that you work with for each of the five criteria listed at the top of each column. 20 is perfect. 1 is perfectly awful.
Responsiveness
Technology
Product
Partnership
In-Force Client Servicing
United Life
Western & Southern
10.Please share your email (optional) so we can share the results with you.