VOICE OF CUSTOMER - Website Question Title * 1. How often do you visit our website? (Required.) Everyday At least once a week At least once a month At least once a year This is my first time Question Title * 2. What activity do you perform on our website? (Please tick more than one option, if needed). (Required.) Transactions (Internet Banking, trade transactions etc.) Account opening Information (On Branch & ATM locations, On our banking products, Company profile etc.) Complaints Requests ( E-Token requests, etc.) Other (please specify) Question Title * 3. When browsing our website, how easy is it for you to navigate through the pages in order to get the information you want? (Required.) Extremely easy Very easy Fairly easy Not easy at all Question Title * 4. On a scale of 1 - 10, with "1" being "Never" and "10" being "All the time", how often do you find the information you want on our website? (Required.) 1 2 3 4 5 6 7 8 9 10 Question Title * 5. On a scale of 1 to 10; how would you rate the quality and usefulness of information accessed from our website to your banking needs ? (Required.) 1 2 3 4 5 6 7 8 9 10 Question Title * 6. On a scale of 1 to 10; how would you rate the website design, in terms of layout, colour combination etc.? (Required.) 1 2 3 4 5 6 7 8 9 10 Question Title * 7. How likely is it that you would recommend Keystone Bank website to a friend or colleague? (Required.) Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 8. In your own words, what other features/ service(s) or improvements would you like to have on our website? (Required.) Question Title * 9. Overall, how satisfied are you when you use Keystone Bank's website? (Required.) Extremely satisfied Somewhat satisfied Indifferent Dissatisfied Very dissatisfied Complete
