DDES Urgent Care post implementation survey for patients

New Primary Care Services - Patient Questionnaire

We have listened to patient views on how urgent care services could be made better. Today you have accessed the new primary care service which was introduced on the 1st April 2017 and we would like your feedback. Thank you for taking the time to complete this questionnaire.

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* 1. What age group do you fall into?

10-10

11-25

26-40

41-60

61-80

81+

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* 2. Are you ?

Male

Female

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* 3. Which primary care location are you attending today? or Which is your most usual primary care location?

Bishop Auckland Primary Care Service

Barnard Castle Primary Care Service

Weardale (Stanhope) Primary Care Service

Seaham Primary Care Service

Peterlee Primary Care Service

Easington Primary Care Service

Spennymoor Primary Care Service

Newton Aycliffe Primary Care Service

Sedgefield Primary Care Service

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* 4. Which GP practice are you registered with / which town?

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* 5. Did you try to make an appointment with your GP practice before attending?

Yes ( please go to Q6)

No ( please go to Q7)

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* 6. You answered 'yes' that you tried to make an appointment.

Please tell us why you were unsuccessful.

If you were offered an appointment how long would you have to wait?

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* 7. How did you get here today?

Own transport

Ambulance / patient transport

Public Transport

Taxi

Other (please specify)

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* 8. Were you satisfied with the distance you had to travel to your appointment today?

Yes

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* 9. How did you make an appointment today?

NHS 111

Re directed from another service

Phoned GP practice

Walked in

Other (please specify)

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* 10. On a scale of 1 - 10 how easy was it for you to make an appointment at this new service with 1 being NOT very easy and 10 being VERY easy

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 11. What was good about your experience when making the appointment?

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* 12. What was poor about your experience when making an appointment?

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* 13. On a scale of 1 - 10 how satisfied were you with the outcome of your visit here today with 1 being NOT very satisfied and 10 being VERY satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 14. What was good about your experience when attending your appointment today

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* 15. What was poor about your experience when attending your appointment today?

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* 16. Did you access services pre April 2017?

Yes

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* 17. If you answered yes to the question above, did you find the primary care service ....

Better

Worse

The same

Please provide a reason for your answer

DDES Urgent Care post implementation survey for patients

New Primary Care Services - Patient Questionnaire

Question Title

* 1. What age group do you fall into?

Question Title

* 2. Are you ?

Question Title

* 3. Which primary care location are you attending today? or Which is your most usual primary care location?

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* 4. Which GP practice are you registered with / which town?

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* 5. Did you try to make an appointment with your GP practice before attending?

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* 6. You answered 'yes' that you tried to make an appointment.

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* 7. How did you get here today?

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* 8. Were you satisfied with the distance you had to travel to your appointment today?

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* 9. How did you make an appointment today?

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* 10. On a scale of 1 - 10 how easy was it for you to make an appointment at this new service with 1 being NOT very easy and 10 being VERY easy

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* 11. What was good about your experience when making the appointment?

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* 12. What was poor about your experience when making an appointment?

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* 13. On a scale of 1 - 10 how satisfied were you with the outcome of your visit here today with 1 being NOT very satisfied and 10 being VERY satisfied

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* 14. What was good about your experience when attending your appointment today

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* 15. What was poor about your experience when attending your appointment today?

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* 16. Did you access services pre April 2017?

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* 17. If you answered yes to the question above, did you find the primary care service ....

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* 18. Have the changes since 1st April 2017 made it easier for you to access urgent services?

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* 19. Please let us know of any suggestions to improve the service.