1. Nashville International Airport Parking Survey

Thank you for providing your airport with feedback on its parking and related services.

When you fly from Nashville International Airport, which of the following parking options do you prefer (select one)?

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* 1. When you fly from Nashville International Airport, which of the following parking options do you prefer (select one)?

Please RANK the following factors that determine your parking preferences. (1st is most important and only one response for each column)

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* 2. Please RANK the following factors that determine your parking preferences. (1st is most important and only one response for each column)

  1st 2nd 3rd 4th 5th 6th
Assistance staff (e.g. battery jump, tire inflation)
Safety/Security (e.g. police patrol, lighting, emergency phones, cameras)
Convenience (e.g. terminal proximity, pick-up on baggage level)
Traffic flow to parking lot
Shuttle service
Cost
If your preferred lot is full, at which location do you prefer to park?

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* 3. If your preferred lot is full, at which location do you prefer to park?

Overall, how satisfied are you with your customer experience for the parking lots at BNA (in terms of cost, convenience, safety, and shuttle services)?

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* 4. Overall, how satisfied are you with your customer experience for the parking lots at BNA (in terms of cost, convenience, safety, and shuttle services)?

  Unacceptable Average Excellent N/A
Customer Experience
Overall, how would you rate the customer service levels at BNA parking lots?

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* 5. Overall, how would you rate the customer service levels at BNA parking lots?

  Unacceptable Average Excellent N/A
Customer Service Level
Overall, how would you rate the signage for the BNA parking lots?

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* 6. Overall, how would you rate the signage for the BNA parking lots?

  Unacceptable Average Excellent N/A
Signage Rating
Please RATE your overall satisfaction with the BNA parking shuttles.

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* 7. Please RATE your overall satisfaction with the BNA parking shuttles.

  Unacceptable Average Excellent N/A
Shuttle Stop Shelters
Waiting Time at Shelters
Luggage Space on Shuttle
Seating/Comfort of Shuttle
Drivers
Which of the following amenities would you be willing to pay extra fees for, if they were offered in the BNA parking lots? (Check all that apply)

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* 8. Which of the following amenities would you be willing to pay extra fees for, if they were offered in the BNA parking lots? (Check all that apply)

Please list any suggestions you have to improve your parking experience at BNA.

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* 9. Please list any suggestions you have to improve your parking experience at BNA.

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