Nashville International Airport Parking Survey

Question Title

* 1. When you fly from BNA, which of the following parking options do you prefer (select one)?

Terminal Garage

Terminal Lot A

Economy Lot B

Economy Lot C

Valet

BNA Express

Off-Site, Non-Airport Parking

N/A - I do not drive my car to the airport.

Other (Please describe.)

Question Title

* 2. Please rate the following factors that determine your parking preferences.

	Not Important	Slightly Important	Moderately Important	Very Important	Extremely Important
Safety/Security	Safety/Security Not Important	Safety/Security Slightly Important	Safety/Security Moderately Important	Safety/Security Very Important	Safety/Security Extremely Important
Signage	Signage Not Important	Signage Slightly Important	Signage Moderately Important	Signage Very Important	Signage Extremely Important
Convenience to Terminal	Convenience to Terminal Not Important	Convenience to Terminal Slightly Important	Convenience to Terminal Moderately Important	Convenience to Terminal Very Important	Convenience to Terminal Extremely Important
Shuttle Service	Shuttle Service Not Important	Shuttle Service Slightly Important	Shuttle Service Moderately Important	Shuttle Service Very Important	Shuttle Service Extremely Important
Cost	Cost Not Important	Cost Slightly Important	Cost Moderately Important	Cost Very Important	Cost Extremely Important

Other (please specify)

Question Title

* 3. If your preferred lot is full, at which location do you prefer to park?

BNA Express

Economy B

Economy C

N/A - Not applicable

Terminal Lot A

Off-Site, Non-Airport parking

Terminal Garage

Valet

Question Title

* 4. Please rate your overall satisfaction parking at BNA?

	Unacceptable	Poor	Satisfactory	Good	Excellent
Overall Customer Experience	Overall Customer Experience Unacceptable	Overall Customer Experience Poor	Overall Customer Experience Satisfactory	Overall Customer Experience Good	Overall Customer Experience Excellent
Safety/Security	Safety/Security Unacceptable	Safety/Security Poor	Safety/Security Satisfactory	Safety/Security Good	Safety/Security Excellent
Signage	Signage Unacceptable	Signage Poor	Signage Satisfactory	Signage Good	Signage Excellent
Customer Service	Customer Service Unacceptable	Customer Service Poor	Customer Service Satisfactory	Customer Service Good	Customer Service Excellent
Convenience to Terminal	Convenience to Terminal Unacceptable	Convenience to Terminal Poor	Convenience to Terminal Satisfactory	Convenience to Terminal Good	Convenience to Terminal Excellent
Convenience for Pick-up	Convenience for Pick-up Unacceptable	Convenience for Pick-up Poor	Convenience for Pick-up Satisfactory	Convenience for Pick-up Good	Convenience for Pick-up Excellent
Cost	Cost Unacceptable	Cost Poor	Cost Satisfactory	Cost Good	Cost Excellent

Comments

Question Title

* 5. Please rate your overall satisfaction with the BNA parking shuttles.

	Unacceptable	Poor	Satisfactory	Good	Excellent
Shuttle Stop Shelters	Shuttle Stop Shelters Unacceptable	Shuttle Stop Shelters Poor	Shuttle Stop Shelters Satisfactory	Shuttle Stop Shelters Good	Shuttle Stop Shelters Excellent
Shuttle Wait Times	Shuttle Wait Times Unacceptable	Shuttle Wait Times Poor	Shuttle Wait Times Satisfactory	Shuttle Wait Times Good	Shuttle Wait Times Excellent
Luggage Space on Shuttle	Luggage Space on Shuttle Unacceptable	Luggage Space on Shuttle Poor	Luggage Space on Shuttle Satisfactory	Luggage Space on Shuttle Good	Luggage Space on Shuttle Excellent
Seating/Comfort of Shuttle	Seating/Comfort of Shuttle Unacceptable	Seating/Comfort of Shuttle Poor	Seating/Comfort of Shuttle Satisfactory	Seating/Comfort of Shuttle Good	Seating/Comfort of Shuttle Excellent
Drivers	Drivers Unacceptable	Drivers Poor	Drivers Satisfactory	Drivers Good	Drivers Excellent

Comments

Question Title

* 6. Which of the following amenities would you be willing to pay a little extra for, if they were offered in the BNA parking lots? (Check all that apply)

Managed drop-off service (attendant takes your car; you immediately board a shuttle)

Remote Bag Check-in (check in your bags in the lot and pick them up at your destination)

Car Wash

Auto Services (e.g.,fill up gas tank)

Reserved Parking Spots

Bottled Water or Coffee

Other (please specify)

Question Title

* 7. How likely are you to park at BNA the next time you fly out of BNA?

Very Unlikely

Unlikely

Likely

Very Likely

Question Title

* 8. Based on your experience parking at BNA, how likely would you be to recommend parking at BNA to others?

Very Unlikely

Unlikely

Likely

Very Likely

Nashville International Airport Parking Survey

1. BNA Parking Survey

Question Title

* 1. When you fly from BNA, which of the following parking options do you prefer (select one)?

Question Title

* 2. Please rate the following factors that determine your parking preferences.

Question Title

* 3. If your preferred lot is full, at which location do you prefer to park?

Question Title

* 4. Please rate your overall satisfaction parking at BNA?

Question Title

* 5. Please rate your overall satisfaction with the BNA parking shuttles.

Question Title

* 6. Which of the following amenities would you be willing to pay a little extra for, if they were offered in the BNA parking lots? (Check all that apply)

Question Title

* 7. How likely are you to park at BNA the next time you fly out of BNA?

Question Title

* 8. Based on your experience parking at BNA, how likely would you be to recommend parking at BNA to others?

Question Title

* 9. Please list any suggestions you have to improve your parking experience at BNA.