Exit this survey Nashville International Airport Parking Survey 1. Nashville International Airport Parking Survey Thank you for providing your airport with feedback on its parking and related services. Question Title * 1. When you fly from Nashville International Airport, which of the following parking options do you prefer (select one)? Short Term Long Term - A Lot Long Term - B Lot Economy Valet Parking BNA Express N/A - I do not drive my car to the airport. Other (Please describe.) Question Title * 2. Please RANK the following factors that determine your parking preferences. (1st is most important and only one response for each column) 1st 2nd 3rd 4th 5th 6th Convenience (e.g. terminal proximity, pick-up on baggage level) Convenience (e.g. terminal proximity, pick-up on baggage level) 1st Convenience (e.g. terminal proximity, pick-up on baggage level) 2nd Convenience (e.g. terminal proximity, pick-up on baggage level) 3rd Convenience (e.g. terminal proximity, pick-up on baggage level) 4th Convenience (e.g. terminal proximity, pick-up on baggage level) 5th Convenience (e.g. terminal proximity, pick-up on baggage level) 6th Assistance staff (e.g. battery jump, tire inflation) Assistance staff (e.g. battery jump, tire inflation) 1st Assistance staff (e.g. battery jump, tire inflation) 2nd Assistance staff (e.g. battery jump, tire inflation) 3rd Assistance staff (e.g. battery jump, tire inflation) 4th Assistance staff (e.g. battery jump, tire inflation) 5th Assistance staff (e.g. battery jump, tire inflation) 6th Cost Cost 1st Cost 2nd Cost 3rd Cost 4th Cost 5th Cost 6th Shuttle service Shuttle service 1st Shuttle service 2nd Shuttle service 3rd Shuttle service 4th Shuttle service 5th Shuttle service 6th Traffic flow to parking lot Traffic flow to parking lot 1st Traffic flow to parking lot 2nd Traffic flow to parking lot 3rd Traffic flow to parking lot 4th Traffic flow to parking lot 5th Traffic flow to parking lot 6th Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 1st Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 2nd Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 3rd Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 4th Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 5th Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 6th If another factor is more important to you, please list it here: Question Title * 3. If your preferred lot is full, at which location do you prefer to park? BNA Express Economy Short Term Valet Off-Site, non-airport parking Long Term B Long Term A N/A - Not applicable Question Title * 4. Overall, how satisfied are you with your customer experience for the parking lots at BNA (in terms of cost, convenience, safety, and shuttle services)? Unacceptable Average Excellent N/A Customer Experience Customer Experience Unacceptable Customer Experience Customer Experience Customer Experience Customer Experience Average Customer Experience Customer Experience Customer Experience Customer Experience Excellent Customer Experience N/A Question Title * 5. Overall, how would you rate the customer service levels at BNA parking lots? Unacceptable Average Excellent N/A Customer Service Level Customer Service Level Unacceptable Customer Service Level Customer Service Level Customer Service Level Customer Service Level Average Customer Service Level Customer Service Level Customer Service Level Customer Service Level Excellent Customer Service Level N/A Question Title * 6. Overall, how would you rate the signage for the BNA parking lots? Unacceptable Average Excellent N/A Signage Rating Signage Rating Unacceptable Signage Rating Signage Rating Signage Rating Signage Rating Average Signage Rating Signage Rating Signage Rating Signage Rating Excellent Signage Rating N/A Question Title * 7. Please RATE your overall satisfaction with the BNA parking shuttles. Unacceptable Average Excellent N/A Shuttle Stop Shelters Shuttle Stop Shelters Unacceptable Shuttle Stop Shelters Shuttle Stop Shelters Shuttle Stop Shelters Shuttle Stop Shelters Average Shuttle Stop Shelters Shuttle Stop Shelters Shuttle Stop Shelters Shuttle Stop Shelters Excellent Shuttle Stop Shelters N/A Waiting Time at Shelters Waiting Time at Shelters Unacceptable Waiting Time at Shelters Waiting Time at Shelters Waiting Time at Shelters Waiting Time at Shelters Average Waiting Time at Shelters Waiting Time at Shelters Waiting Time at Shelters Waiting Time at Shelters Excellent Waiting Time at Shelters N/A Luggage Space on Shuttle Luggage Space on Shuttle Unacceptable Luggage Space on Shuttle Luggage Space on Shuttle Luggage Space on Shuttle Luggage Space on Shuttle Average Luggage Space on Shuttle Luggage Space on Shuttle Luggage Space on Shuttle Luggage Space on Shuttle Excellent Luggage Space on Shuttle N/A Seating/Comfort of Shuttle Seating/Comfort of Shuttle Unacceptable Seating/Comfort of Shuttle Seating/Comfort of Shuttle Seating/Comfort of Shuttle Seating/Comfort of Shuttle Average Seating/Comfort of Shuttle Seating/Comfort of Shuttle Seating/Comfort of Shuttle Seating/Comfort of Shuttle Excellent Seating/Comfort of Shuttle N/A Drivers Drivers Unacceptable Drivers Drivers Drivers Drivers Average Drivers Drivers Drivers Drivers Excellent Drivers N/A Question Title * 8. Which of the following amenities would you be willing to pay extra fees for, if they were offered in the BNA parking lots? (Check all that apply) Managed drop-off service (attendant takes your car; you immediately board a shuttle) Car Wash Baggage Assistance Auto Maintenance Services (e.g.,oil change) Newspaper Bottled Water Coffee Other (please specify) Question Title * 9. Please list any suggestions you have to improve your parking experience at BNA. Next