Strathbogie Shire - Community Satisfaction Survey 2016 (not smart phone compatible - please use tablet or PC)

The Strathbogie Shire Council would appreciate a few brief moments of your time to complete the following confidential survey to express your opinion on how we are tracking in delivering many important services to our local community. Some of these services include: Maternal and Child Health; the ongoing maintenance, upgrade and repair of roads, bridges and culverts; enforcement of local laws; dog and cat registrations; VicRoads Agency services; community and youth development; maintenance and operation of our local pools; town planning; economic development and tourism and much more. We are interested in your opinion and will use the information gathered from this survey to provide ongoing improvements. Thankyou.

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* 1. In which part of our Shire do you live?

Avenel

Euroa

Graytown

Longwood

Nagambie

Ruffy

Strathbogie

Violet Town

Actually I live in......(you can include multiple properties here)

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* 2. Please specify your age range

10-14

15-20

21-30

31-40

41-50

51-60

61-70

71 and over

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* 3. Please specify your gender

Female

Male

Other

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* 4. What industry do you work in?

Agriculture

Health

Retail

Government / Local Government

Hospitality

Manufacturing

Education

Building / Construction

Business owner / sole trader

I am currently unemployed

I am a student

Other

Actually I work in...

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* 5. How long have you been a resident of our Shire?

Less than 12 months

In between 12 months - 5 years

In between 5 years and 10 years

10 years and over

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* 6. How happy are you living in the Strathbogie Shire?

1. I love living in this Shire

2. Living in this Shire is good

3. I am neither happy or unhappy living in this Shire

4. I am a little unhappy living in this Shire

5. I am very unhappy living in this Shire

1. I love living in this Shire

2. Living in this Shire is good

3. I am neither happy or unhappy living in this Shire

4. I am a little unhappy living in this Shire

5. I am very unhappy living in this Shire

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* 7. How recent was your last interaction with Council?

In the last week

In the last month

In the last year

I have not had any interaction with Council

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* 8. What service were you most recently in contact with Council regarding?

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* 9. Were our staff friendly, helpful and professional?

1. I was very pleased with the level of service given

2. The level of service provided was acceptable

3. I was neither unhappy or happy with the level of service

4. I was extremely unhappy with the level of service

1. I was very pleased with the level of service given

2. The level of service provided was acceptable

3. I was neither unhappy or happy with the level of service

4. I was extremely unhappy with the level of service

Actually, this is how I felt about the level of service provided by Council and why...

Question Title

* 10. Are you happy with the current standard of roads in your local area?

1. The local roads are of an excellent standard

2. The local roads are of a good standard

3. I am neither happy or unhappy with the standard of local roads

4. I am unhappy with the standard of our local roads

5. I am extremely unhappy with the standard of our local roads

1. The local roads are of an excellent standard

2. The local roads are of a good standard

3. I am neither happy or unhappy with the standard of local roads

4. I am unhappy with the standard of our local roads

5. I am extremely unhappy with the standard of our local roads

Actually, this is how I feel about roads in our local area and why....

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* 11. Are you happy with the footpaths in your local area?

1. The local footpaths are of an excellent standard

2. The local footpaths are of a good standard

3. I am neither happy or unhappy with the standard of local footpaths

4. I am unhappy with the standard of our local footpaths

5. I am extremely unhappy with the standard of our local footpaths

1. The local footpaths are of an excellent standard

2. The local footpaths are of a good standard

3. I am neither happy or unhappy with the standard of local footpaths

4. I am unhappy with the standard of our local footpaths

5. I am extremely unhappy with the standard of our local footpaths

Actually, this is how I feel about footpaths in our local area and why....

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* 12. How do you rate the quality of services provided by our outdoor (works / depot) teams?

1. Our outdoor teams are doing a fantastic job maintaining roads, footpaths, parks and gardens

2. Our outdoor teams are doing a good job maintaining roads, footpaths, parks and gardens

3. I am neither happy or unhappy with the job our outdoor teams are doing

4. I am unhappy with the work our outdoor teams are doing

5. I am extremely unhappy with the work our outdoor teams are doing

1. Our outdoor teams are doing a fantastic job maintaining roads, footpaths, parks and gardens

2. Our outdoor teams are doing a good job maintaining roads, footpaths, parks and gardens

3. I am neither happy or unhappy with the job our outdoor teams are doing

4. I am unhappy with the work our outdoor teams are doing

5. I am extremely unhappy with the work our outdoor teams are doing

Actually, this is how I feel about the work outdoor teams of Council are doing and why....

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* 13. How do you rate the quality of services provided by our (front desk) customer service staff in Euroa and Nagambie?

1. The customer service team are doing a fantastic job

2. The customer service team are doing a good job

3. I am neither happy or unhappy with the customer service team

4. I am unhappy with the work the customer service team are doing

5. I am extremely unhappy with the work the customer service team are doing

1. The customer service team are doing a fantastic job

2. The customer service team are doing a good job

3. I am neither happy or unhappy with the customer service team

4. I am unhappy with the work the customer service team are doing

5. I am extremely unhappy with the work the customer service team are doing

Actually, this is how I feel about the work the customer service team are doing and why....

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* 14. How responsive have we been to your questions or concerns about our services?

1. Extremely responsive

2. Very responsive

3. Neither responsive or unresponsive

4. Not very responsive

5. Your responsiveness is terrible

1. Extremely responsive

2. Very responsive

3. Neither responsive or unresponsive

4. Not very responsive

5. Your responsiveness is terrible

Actually, this is how I feel about your responsiveness and why....

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* 15. In days gone by Council has offered the stock standard / essential services of Roads, Rates and Rubbish. In your view, what are the most important services offered by Council today? (please rank from 1 - 13. 1 Being most important, to 13 being least important).

Roads rates and rubbish

Economic Development (to support future growth of our Shire)

Animal Management (lost dogs, dog and cat registrations, livestock on roads)

Parks and Gardens Maintenance (and reserves)

VicRoads Agency Services (Licence Photos, Learner Permits etc)

Town Planning

Maternal and Child Health

Tourism and Events (including our Visitor Information Centres)

Euroa Cinema

Shire Pools

Emergency Management

Saleyard Operations

Community and Youth Development

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* 16. Actually in relation to Question 15 - this is what I think is most important (if it is not listed in the options above).

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* 17. How can Council best communicate with you any news or special items that we think may be of interest?

The local paper

Newsletter

Website Updates

Post or Letter Drop

Social Media (Facebook / Twitter)

Actually you can connect with me better via....

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* 18. How likely is it that you would recommend living in the Strathbogie Shire to a friend or colleague?

1. Extremely likely

2. Very likely

3. Neither likely or unlikely

4. Unlikely

5. Extremely unlikely

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* 19. Do you feel that council advocates well for the community and represents it on key local issues?

I feel that council advocates well for the community and represents it on key local issues

I don't feel that council advocates at all for the community and represents it on key local issues

Reasons why...

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* 20. Are you generally satisfied with the overall performance of council?

I am generally satisfied with the overall performance of council

I am not satisfied with the overall performance of council

Reasons why...

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* 21. Do you feel that council engages in its community in decision making on key local issues?

I feel that council generally engages its community in decision making on key local issues

I don't feel that council generally engages its community in decision making on key local issues

Reasons why

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* 22. This survey is 100% confidential, but if you are happy for us to contact you to seek further information to help improve our services, please list your contact details here.

Email Address

Phone Number