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DDC Communal Cleaning - Tell us your views for the new Cleaning Contract

We are seeking your views about the current standard of cleaning you receive and what you would like see in the future as part of our preparations for tendering a new cleaning contract.

We want your views to shape the new contract, please let us know what you think by answering the questions below.

The Survey will be open for 4 weeks and open on Friday 05 June and close on 23:59 on 19 June 2026.
1.Your name:(Required.)
2.First line of your address (don't worry, we know the rest):(Required.)
3.Your phone number (if this has changed since you signed up/ or last told us your phone number)
4.Email Address (if this has changed since you signed up/ or last told us your email address)
5.Are you a DDC Tenant or Leaseholder?(Required.)
6.How satisfied are you with the communal cleaning which is currently provided?(Required.)
7.If you feel dissatisfied, please could you tell us why?
8.Do you feel that each of the following communal cleaning jobs are completed regularly enough?(Required.)
Yes
No
Unsure
Entrances & Walkways - Sweep hard surfaced areas, remove and dispose of any litter/weeds etc. – twice weekly.
Floor areas and stairs – twice weekly sweeping and mopping
Skirtings Doors/Door & window frames, Ledges, Handrails, Wall lights, Pipework, Service boxes, Balustrades – weekly dust & damp wipe
Communal Glazing – clean monthly
Bin Area - Sweep hard standing area, remove and dispose of any litter/weeds etc. Place any loose items in rubbish bins. – twice weekly
Communal Bins – clean and disinfect bins – twice annually
9.Do you think anything else should be included within the communal cleaning service (please be aware this might increase the cost)
10.How do you pay for your cleaning charge?(Required.)
11.Do you agree or disagree with the following statement "the current cost of cleaning is value for money?"(Required.)
12.Would you consider paying more for a higher standard or frequency of cleaning?(Required.)
13.Do you agree or disagree with the following statement "The current cleaning service staff are respectful to tenants and leaseholders in the block"(Required.)
14.If you have any further comments or suggestions on how we can improve the
communal cleaning service please give these below:
About you
We would like to find out if particular groups have different experiences or perceptions of the Council. The information is confidential and is guaranteed to be anonymous, but if you feel uncomfortable answering any questions, leave it blank and move onto the next.
15.What is your gender
16.Is your gender identity the same gender you were assigned at birth?
17.Which of the following best describes your sexual orientation?
18.How old are you?
19.Do you consider yourself to have a disability?
20.What is your ethnicity?
21.Which of the following best describes your religion?
22.Do you consent to DDC collecting and storing the personal information you provide in this survey and updating your tenant record where we do not already hold this information? (This includes protected characteristics such as ethnicity, religion, and sexual orientation). This information will be used to help us ensure our services and surveys are fair and representative.(Required.)
23.Would you like to be involved in Cleaning Contract Focus Group?
This would involve meeting with DDC (in-person or online) and other Tenants and Leaseholders to discuss what Residents would like to see from the new contract. Any expenses would be paid in line with our expenses policy.(Required.)