Website Customer Feedback Question Title * 1. How would you rate the SYHA website for it's services, with 5 being the highest? 1 2 3 4 5 Services Provided Services Provided 1 Services Provided 2 Services Provided 3 Services Provided 4 Services Provided 5 Question Title * 2. How likely are you to recommend the SYHA website for it's services to a friend? Very Likely Likely Maybe Unlikely Not At All Likely Recommend to a friend Recommend to a friend Very Likely Recommend to a friend Likely Recommend to a friend Maybe Recommend to a friend Unlikely Recommend to a friend Not At All Likely Question Title * 3. How often do you visit the SYHA website? Every Day Several times a week About once a week About once or twice a month Less Often This is my first time Question Title * 4. Do you always find what you are looking for on the SYHA website? Yes No If not what were you looking for and where were you looking? Question Title * 5. What features do you use the website for the most? Choose all that apply. Contact Information Jobs/Volunteering Complaints Find A Home Benefits I need Support from people who care Repairs Rents Other (please specify) Question Title * 6. How much do you agree with the following statements about the SYHA website? Strongly Agree Agree Disagree Strongly Disagree The information is clear and easy to understand The information is clear and easy to understand Strongly Agree The information is clear and easy to understand Agree The information is clear and easy to understand Disagree The information is clear and easy to understand Strongly Disagree Information is easy to find Information is easy to find Strongly Agree Information is easy to find Agree Information is easy to find Disagree Information is easy to find Strongly Disagree It is user friendly It is user friendly Strongly Agree It is user friendly Agree It is user friendly Disagree It is user friendly Strongly Disagree It has all the information I need to know about SYHA's services It has all the information I need to know about SYHA's services Strongly Agree It has all the information I need to know about SYHA's services Agree It has all the information I need to know about SYHA's services Disagree It has all the information I need to know about SYHA's services Strongly Disagree Question Title * 7. How visually appealing is our website? Extremely Appealing Quite Appealing Moderately Appealing Slightly Appealing Not At All Appealing Extremely Appealing Quite Appealing Moderately Appealing Slightly Appealing Not At All Appealing Question Title * 8. What do you like about the SYHA website? Question Title * 9. What don't you like or do you feel is missing from the SYHA website? Question Title * 10. If you have any other comments about our website please let us know here. Question Title * 11. What is your Age? Under 20 21 to 30 31 to 40 41 to 50 51 to 60 61 to 70 71+ Question Title * 12. Thank you for filling out our survey. We would like to test our website and services more in the future, if you would like to help us do this please fill in you details below. Your details will be treat with confidentiality. Thank you for your time. Name: Email: Telephone Number: Done