The ITSM is the hub for all IT-related questions, problems, ideas and initiatives at your organization. The ITSM develops a strong understanding not only of your organization’s technology infrastructure, but also of its people and processes. As a skilled technology generalist, the ITSM is continuously learning as he or she delivers service to diverse IT environments. He or she works on a flexible schedule, maintaining a presence at your office at least one day per week while working remotely at other times in order to deliver services promptly.
He or she calls on the various resources at TNB as appropriate in order to you’re your organization’s full complement of IT needs, including planning, project management, security and compliance, network engineering, help desk support, 24/7 network operations monitoring, procurement, training, and hardware maintenance.
This ITSM survey will provide guidance and direction for your ITSM while allowing TNB to ensure that we continue to deliver the very best possible service to you and your staff.