Work Intensity and Stress at ESTA

Ambulance utilisation has increased significantly over the last 12 - 24 months. This puts extreme stress on ESTA Ambulance staff who are at the centre of managing the case load.

We are conducting this survey to discover how work intensification is affecting you, and are looking to establish solutions we can work with ESTA, AV, WorkSafe and the Victorian Government to implement.

Please note that responses are completely anonymous, no identifying information will be shared.

Question Title

* 1. Are you an ESTA employee?

Yes

Question Title

* 2. Which disciplines do you work in?

Ambulance

Police

Fire

Question Title

* 3. What is your role?

Call-Taking

Dispatch

Support

Other (please specify)

Question Title

* 4. I have received a request to undertake overtime

	Between 1 and 5 times	Between 5 and 15 times	Between 15 and 30 times	Between 30 and 50 times	Too many to count	N/A
In the last seven days	In the last seven days Between 1 and 5 times	In the last seven days Between 5 and 15 times	In the last seven days Between 15 and 30 times	In the last seven days Between 30 and 50 times	In the last seven days Too many to count	In the last seven days N/A
In the last 14 days	In the last 14 days Between 1 and 5 times	In the last 14 days Between 5 and 15 times	In the last 14 days Between 15 and 30 times	In the last 14 days Between 30 and 50 times	In the last 14 days Too many to count	In the last 14 days N/A
In the last month	In the last month Between 1 and 5 times	In the last month Between 5 and 15 times	In the last month Between 15 and 30 times	In the last month Between 30 and 50 times	In the last month Too many to count	In the last month N/A

Question Title

* 5. How much do the following things contribute to your daily workload?

	Rarely	Sometimes	Often	Frequently	All the time	N/A
Availability of ambulance crews	Availability of ambulance crews Rarely	Availability of ambulance crews Sometimes	Availability of ambulance crews Often	Availability of ambulance crews Frequently	Availability of ambulance crews All the time	Availability of ambulance crews N/A
Number of calls waiting	Number of calls waiting Rarely	Number of calls waiting Sometimes	Number of calls waiting Often	Number of calls waiting Frequently	Number of calls waiting All the time	Number of calls waiting N/A
Insufficient CTD staff to cope with the workload	Insufficient CTD staff to cope with the workload Rarely	Insufficient CTD staff to cope with the workload Sometimes	Insufficient CTD staff to cope with the workload Often	Insufficient CTD staff to cope with the workload Frequently	Insufficient CTD staff to cope with the workload All the time	Insufficient CTD staff to cope with the workload N/A
Service levels (KPI's)	Service levels (KPI's) Rarely	Service levels (KPI's) Sometimes	Service levels (KPI's) Often	Service levels (KPI's) Frequently	Service levels (KPI's) All the time	Service levels (KPI's) N/A
Manual operations	Manual operations Rarely	Manual operations Sometimes	Manual operations Often	Manual operations Frequently	Manual operations All the time	Manual operations N/A
Hospital delays (eg ramping)	Hospital delays (eg ramping) Rarely	Hospital delays (eg ramping) Sometimes	Hospital delays (eg ramping) Often	Hospital delays (eg ramping) Frequently	Hospital delays (eg ramping) All the time	Hospital delays (eg ramping) N/A
Call backs for ETA	Call backs for ETA Rarely	Call backs for ETA Sometimes	Call backs for ETA Often	Call backs for ETA Frequently	Call backs for ETA All the time	Call backs for ETA N/A

Other (please specify)

Question Title

* 6. How adequate do you feel staffing levels are in ESTA?

Not at all

They are exactly right

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 7. How stressed have you felt in the last week as a result of your daily workload?

Not at all

Extremely stressed

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 8. Please rank the following suggestions for improving workloads

Question Title

* 9. How has stress from workload affected you? (please tick all that apply)

Low energy

Headaches

Upset stomach

Insomnia

Frequent sickness

Irritability or agitation

Have difficulty relaxing

Feeling depressed, low self-esteem, worthless

Avoiding others

Feeling overwhelmed

Other (please specify)

Question Title

* 10. Please provide any other suggestions you have to improve workload at ESTA

Question Title

* 11. Would you like to be involved in improving staffing at ESTA?

Yes

Question Title

* 12. Would you like someone from the AEAV to contact you about your suggestions?

Yes

Question Title

* 13. Enter your details

Name

Email address

Phone number