2015 Gear & Merchandise Survey

Gear and Merchandise

DC Tri Club strives to offer the best quality, options and pricing for all our branded Louis Garneau gear and to also offer a range of DC Tri Club merchandise to our members. The following questions are intended to give us some insight into the Shop.

Question Title

* 1. Have you ever made a purchase through the DC Tri Shop for Gear or Merchandise?

yes, I just made my first purchase as a new member/ NTP

yes

Question Title

* 2. Has anything kept you from making a purchase either in the past or currently?

I do not/did no know about the shop

I do not/did not know what size to purchase

I do not/did not know what style to purchase

I do not/ did not like the selection: i.e. quality or options

The items I wanted were not in stock at the time/ did not want to wait for delivery

The cost of goods

I have a non-DCTC kit for racing

n/a

Question Title

* 3. How likely are you to purchase Gear or Merchandise from the club store in 2015?

very likely

somewhat likely

somewhat unlikely

very unlikely

I recently purchased all I intent to purchase for the year

Question Title

* 4. Please describe your experience with regard to your past PURCHASES on the shop. Do not include answers for membership kits; ie shirt/ towel/ water bottle, etc that come when joining/ renewing club membership. Check all the apply.

simple and easy

experienced no problems

are happy with items orderd

received items when expected

items did not fit as expected

order was shipped incomplete/ incorrect

order was not delivered when expected

had problems with order, but was provided assistance promptly/ to satisfaction

had problems with order and was not provided assistance promptly/ not to satisfaction

quality of Gear and/or Merchandise met expectations

quality of Gear and/or Merchandise did not meet expectations

this was my first time purchasing

Other (please specify)

Question Title

* 5. Because our LG gear is custom ordered, we can not keep all styles and sizes in stock at all times in the shop, therefore we place group buys spaced throughout the year. How has this affected your purchases?

It has been clear and concise as to the availability

It kept me from making a purchase when items were out of stock

It was confusing as to the date of delivery/ what was in stock vs. out of stock

Other (please specify)

Question Title

* 6. On occasion, we offer an LG Fit Kit at club events to try on for sizing and style selection purposes, in those instances, check all that apply;

I attended those events because I wanted to try on the kits

I found the fit kits helpful in determining sizes/ styles

I attended but did not find the kit helpful

I only used it as an NTP'er/ first time purchasing LG gear and have ordered the same items since

I felt comfortable purchasing gear only after trying the Fit Kit

I did not attend and/or try on gear

I am currently in the New Triathlete Program (NTP)

Other (please specify)

2015 Gear & Merchandise Survey

Gear and Merchandise

Question Title

* 1. Have you ever made a purchase through the DC Tri Shop for Gear or Merchandise?

Question Title

* 2. Has anything kept you from making a purchase either in the past or currently?

Question Title

* 3. How likely are you to purchase Gear or Merchandise from the club store in 2015?

Question Title

* 4. Please describe your experience with regard to your past PURCHASES on the shop. Do not include answers for membership kits; ie shirt/ towel/ water bottle, etc that come when joining/ renewing club membership. Check all the apply.

Question Title

* 5. Because our LG gear is custom ordered, we can not keep all styles and sizes in stock at all times in the shop, therefore we place group buys spaced throughout the year. How has this affected your purchases?

Question Title

* 6. On occasion, we offer an LG Fit Kit at club events to try on for sizing and style selection purposes, in those instances, check all that apply;

Question Title

* 7. Are there any items you would like to see included in our Shop?

Question Title

* 8. How can we improve your experience?