Sacramento County Department of Child Support Website Survey

Question Title

* 1. How often do you use the Sacramento County Department of Child Support's website to find child support information?

Weekly

Monthly

Occasionally (every few months)

Never

Question Title

* 2. Please rate Sacramento County Department of Child Support's website on the following:

	Very Good	Good	Poor	Very Poor
Answers my questions	Answers my questions Very Good	Answers my questions Good	Answers my questions Poor	Answers my questions Very Poor
Ease of finding information	Ease of finding information Very Good	Ease of finding information Good	Ease of finding information Poor	Ease of finding information Very Poor
Usefulness of information	Usefulness of information Very Good	Usefulness of information Good	Usefulness of information Poor	Usefulness of information Very Poor

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* 3. What information were you looking for the last time you visited the website (select all that apply)?

Case information

Contact information

Status of collecting on order

Payment information

Services provided

Child support forms

Other (please specify)

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* 4. Did you find the information you were looking for?

Yes

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* 5. How likely are you to:

	Very Likely	Somewhat Likely	Somewhat Unlikely	Not at All Likely
Return to the website	Return to the website Very Likely	Return to the website Somewhat Likely	Return to the website Somewhat Unlikely	Return to the website Not at All Likely
Recommend the website	Recommend the website Very Likely	Recommend the website Somewhat Likely	Recommend the website Somewhat Unlikely	Recommend the website Not at All Likely

Question Title

* 6. What changes would you recommend for our website?

Thank you for taking our survey. We appreciate your feedback. We will use your feedback to make our website more efficient and easier for you to access.