Utilities are required to complete only if the utility plans to disconnect service after April 15, 2021. 

Low-income customers are defined as customers who have received Energy Assistance in the last 12 months and/or customers whose gross quarterly income is at or below 200% of the federal poverty guidelines.

  • Please enter “NA” if the utility does not have or does not collect information the survey asks for.
  • When entering numerical data, please do not use punctuation or symbols.  For example, “$1,000.00” should be entered as “1000”.
  • When reporting residential customers, this number should include both single family and multifamily residential customers.
  • When reporting nonresidential customers, this number should include commercial, industrial, public authority, farm, irrigation, etc., customers.

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* Utility Name

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* Utility ID Number

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* Q) Utility service type.  If the utility has more than one service type - electric and water, for example - please complete a separate survey for each service type.

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* Utility’s PSC reporting class.

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