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* 1. Overall, how would you rate the quality of your customer service experience?

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* 2. How satisfied were you with the overall outcome?

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* 3. Was there anything we could have done to help you achieve the outcome you had hoped for, that we didn't do?

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* 4. If you answered, yes or maybe, could you please tell us what they are?

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* 5. Were you given a clear indication of costs?

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* 6. Did our costs estimate meet your expectations? 

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* 7. Did you see value in our services?

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* 8. What is one more thing we could do to make working with us better?

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* 9. What word would you use to describe us to your family and friends?

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* 10. Do you have any other feedback for us?

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