DuPage County Community Services Customer Survey The DuPage County Department of Community Services would like to understand the challenges and needs of residents like you. The information collected will be used to ensure services are available in the future to address DuPage County residents’ needs. All survey responses will be kept confidential. Question Title * 1. Do you live in DuPage County? Yes No (Thank you for your time, but for the purposes of this survey you need to live in DuPage County) Question Title * 2. What is your zip code? Question Title * 3. In the past 12 months, what is the single greatest challenge you and your household have experienced? (CHECK ONE BOX ONLY) Housing Child care Employment Health/mental health Education Food/nutrition Financial issues Transportation Other (PLEASE SPECIFY) Have not experienced any challenges I. SERVICES RECEIVED Question Title * 4. In the past 12 months, did you or members of your household receive any services from the DuPage County Department of Community Services? Yes (GO TO QUESTION 5) No (GO TO QUESTION 6) Question Title * 5. Which services did you or members of your household receive from the DuPage County Department of Community Services? (CHECK ALL THAT APPLY) Senior Services LIHEAP (Home Energy Assistance Program) Rent/mortgage assistance Referral to other social service agencies Transportation assistance Other (PLEASE SPECIFY) Question Title * 6. In the past 12 months, from which agencies/organizations in DuPage County have you or members of your household received services? Question Title * 7. Which of the following challenges or barriers have you or members of your household experienced accessing services? (CHECK ALL THAT APPLY) Lack of transportation Location of services Times services available not convenient Language barrier Time from scheduling appointment to receiving services too long Other (PLEASE SPECIFY) Question Title * 8. Which services, if any, have you or members of your family needed that were not available in DuPage County? II. CURRENT NEEDS Question Title * 9. With which of the following health needs could you or someone in your household use help? (CHECK ALL THAT APPLY) Finding affordable health or dental insurance Finding health or dental care Getting medical care and/or insurance for a child Paying for medical expenses (e.g., medical/dental checkups, prescriptions, glasses, hearing aids, wheelchairs) Getting family planning or birth control Drug or alcohol treatment Mental health treatment including treatment for stress, depression, or anxiety Physical, emotional, or sexual abuse Other health needs (PLEASE SPECIFY) None of the above Question Title * 10. With which of the following housing needs could you or someone in your household use help? (CHECK ALL THAT APPLY) Finding emergency shelter Finding affordable housing Down payment/closing costs to buy a home Qualifying for a loan to buy a home Home ownership education Renter/tenant rights and responsibilities education Learning basic home repair/property maintenance skills Finding home repair services Making home more energy efficient Paying rent or mortgage, rent deposits/application fees Changes to home for a person with disabilities Yard work, snow removal, laundry, or house work Other housing needs (PLEASE SPECIFY) None of the above Question Title * 11. With which of the following employment needs could you or someone in your household use help? (CHECK ALL THAT APPLY) Finding a full-time job Applying for jobs Writing a resume Learning how to interview for a job Training/education for a job Getting appropriate clothing or equipment (e.g., tools) for a job Finding child care Other employment needs (PLEASE SPECIFY) None of the above Question Title * 12. With which of the following adult education needs could you or someone in your household use help? (CHECK ALL THAT APPLY) Getting a high school diploma or GED/HSED Getting a 2-year or 4-year college degree Information about technical school programs or apprenticeships Learning how to use a computer Improving communication or language skills Learning English as a second language Completing college aid forms (e.g., FAFSA) Other adult education needs (PLEASE SPECIFY) None of the above Question Title * 13. ANSWER QUESTION 13 ONLY IF THERE ARE CHILDREN UNDER THE AGE OF 18 IN YOUR HOUSEHOLD.With which of the following child care and child development needs could you or someone in your household use help? (CHECK ALL THAT APPLY) Finding affordable, quality, licensed child care in a convenient location Paying for child care Finding child care for children ages 0-3 Finding quality preschool for children ages 3-5 Finding evening, nighttime, weekend or before/after school child care Paying for school supplies, fees, or activities Caring for children ages 0-3 at home Screening for early intervention services (speech, developmental, mental, physical) Other child care and child development needs (PLEASE SPECIFY) None of the above Question Title * 14. With which of the following financial/legal (income management) needs could you or someone in your household use help? (CHECK ALL THAT APPLY) Budgeting and managing money Opening a checking or savings account Filling out tax forms Problems with a credit card or loan company Problems with paying bills, such as utilities or credit cards Paying unexpected or emergency expenses Problems with payday or title loans Foreclosure/bankruptcy/ repossession problems Problems with child custody or support Getting protection in domestic violence situations Deportation or immigration legal issues Expunging a criminal record Getting legal help when denied public benefits Getting basic furniture, appliances, or house wares Getting clothing, shoes, or personal care items like soap, diapers, and toilet paper Other financial/legal needs needs (PLEASE SPECIFY) None of the above Question Title * 15. With which of the following food and nutrition needs could you or someone in your household use help? (CHECK ALL THAT APPLY) Getting food or food assistance Learning how to shop and cook for healthy eating or dietary restrictions (e.g., gluten free) Getting access to senior congregate meal sites (meals served in a group setting) Getting meals delivered to your home for a senior or disabled individual Getting nutritious foods during pregnancy Obtaining breastfeeding education and assistance Other food and nutrition needs (PLEASE SPECIFY) None of the above Question Title * 16. With which of the following family support needs could you or someone in your household use help? (CHECK ALL THAT APPLY) Having access to transportation Buying a dependable car Paying for car repairs Paying for car insurance, registration or license fees Disciplining a child more effectively Talking to a child about inappropriate behavior/ addressing a child’s inappropriate behavior (e.g., bullying, drugs, sex) How to help a child coping with emotional issues Learning how to set goals and plan for your family Other family support needs (PLEASE SPECIFY) None of the above III. COMMUNITY AND CIVIC ACTIVITIES Question Title * 17. In the past 12 months did you or someone in your household participate in the following activities? Yes No Don't Know a. Register to vote in a local, state, or national election a. Register to vote in a local, state, or national election Yes a. Register to vote in a local, state, or national election No a. Register to vote in a local, state, or national election Don't Know b. Volunteer or participate in an organization, association, or group, such as PTA, Kiwanis, or church group b. Volunteer or participate in an organization, association, or group, such as PTA, Kiwanis, or church group Yes b. Volunteer or participate in an organization, association, or group, such as PTA, Kiwanis, or church group No b. Volunteer or participate in an organization, association, or group, such as PTA, Kiwanis, or church group Don't Know c. Work with others to solve a community problem c. Work with others to solve a community problem Yes c. Work with others to solve a community problem No c. Work with others to solve a community problem Don't Know IV. TECHNOLOGY AND INTERNET ACCESS Question Title * 18. Do you have high-speed internet access at home via a smartphone, tablet, iPad, desktop or laptop computer or other device? Yes (GO TO QUESTION 19) No (GO TO QUESTION 20) Don’t know (GO TO QUESTION 20) Question Title * 19. Do you receive reduced price internet service? Yes No Don't know V. PERSONAL AND HOUSEHOLD CHARACTERISTICS Question Title * 20. What is your gender? Female Male Prefer to self-describe Prefer not to answer Question Title * 21. What is your age? 18-24 25-34 35-44 45-54 55-64 65+ Prefer not to answer Question Title * 22. Are you of Hispanic, Latinx, or Spanish origin? Yes No Prefer not to answer Question Title * 23. What is your race? (CHECK ALL THAT APPLY) Asian Black or African American White American Indian or Alaska Native Native Hawaiian or Pacific Islander Some other race (PLEASE SPECIFY) Prefer not to answer Question Title * 24. How many people live in your household? Question Title * 25. What is the primary language spoken at home? English Spanish Other (PLEASE SPECIFY) Question Title * 26. What was your 2023 annual household income? Please consider all sources of income, before taxes, for everyone living with you in 2023. Less than $15,950 $15,950-$21,550 $21,551-$27,150 $27,151-$32,750 $32,751-$38,350 $38,351-$43,950 $43,951-$49,550 $49,551-$55,150 $55,151-$59,630 $59,631-$64,110 More than $64,110 Don’t know Prefer not to answer Thank you for your participation. Done
