Derbyshire County Cricket Club

Derbyshire CCC Spectator Survey 2015

Feedback from Members and supporters is vital to the management of the Club as we continue to improve facilities and the value for money we offer.

Not only does it allow us to evaluate our current performance, but it also gives us the opportunity to receive a broad response to initiatives introduced this year and possible modifications and improvements for 2016.

This survey is for Derbyshire County Cricket Club Members and Supporters who have visited The 3aaa County Ground, Derby, or Queen's Park, Chesterfield, in 2015.

It will primarily look at off-field aspects of the Club including communications, promotions, Membership and match operations.

We appreciate you taking the time to complete our survey, which will take approximately 10 - 15 minutes, and encourage you to answer all the questions.

Kind regards,

Simon Storey
Chief Executive

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* 1. How likely are you to recommend Derbyshire CCC to a friend? (10 is the highest)

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* 2. LV= County Championship tickets cost £14 in advance of Day One, £18 on the gate.
NatWest T20 Blast tickets costs £16 in advance, £20 on the gate.
Royal London One-Day Cup tickets costs £14 in advance, £18 on the gate.

Do you believe these prices are:

Too cheap

Just right

Too expensive

Any other comments

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* 3. Club Stewards - please rate aspects of their performance from the following:

	Poor	Fair	Good	Excellent
Appearance/Uniform	Appearance/Uniform Poor	Appearance/Uniform Fair	Appearance/Uniform Good	Appearance/Uniform Excellent
Friendliness	Friendliness Poor	Friendliness Fair	Friendliness Good	Friendliness Excellent
Knowledge	Knowledge Poor	Knowledge Fair	Knowledge Good	Knowledge Excellent
Helpfulness	Helpfulness Poor	Helpfulness Fair	Helpfulness Good	Helpfulness Excellent
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Good	Professionalism Excellent

Any other comments

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* 4. Food & Drink - please provide your ratings on the following:

	Poor	Fair	Good	Excellent	Didn't purchase any food or drink
Range of food & drink options	Range of food & drink options Poor	Range of food & drink options Fair	Range of food & drink options Good	Range of food & drink options Excellent	Range of food & drink options Didn't purchase any food or drink
Quality of offering	Quality of offering Poor	Quality of offering Fair	Quality of offering Good	Quality of offering Excellent	Quality of offering Didn't purchase any food or drink
Cost of products	Cost of products Poor	Cost of products Fair	Cost of products Good	Cost of products Excellent	Cost of products Didn't purchase any food or drink
Location of outlets	Location of outlets Poor	Location of outlets Fair	Location of outlets Good	Location of outlets Excellent	Location of outlets Didn't purchase any food or drink
Staff helpfulness	Staff helpfulness Poor	Staff helpfulness Fair	Staff helpfulness Good	Staff helpfulness Excellent	Staff helpfulness Didn't purchase any food or drink
Speed of service	Speed of service Poor	Speed of service Fair	Speed of service Good	Speed of service Excellent	Speed of service Didn't purchase any food or drink

Any other comments

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* 5. Club Merchandise - please provide your ratings on the following:

	Poor	Fair	Good	Excellent
Range of products	Range of products Poor	Range of products Fair	Range of products Good	Range of products Excellent
Quality of products	Quality of products Poor	Quality of products Fair	Quality of products Good	Quality of products Excellent
Cost of products	Cost of products Poor	Cost of products Fair	Cost of products Good	Cost of products Excellent
Current shop setup at fixtures	Current shop setup at fixtures Poor	Current shop setup at fixtures Fair	Current shop setup at fixtures Good	Current shop setup at fixtures Excellent
Staff helpfulness	Staff helpfulness Poor	Staff helpfulness Fair	Staff helpfulness Good	Staff helpfulness Excellent
Staff knowledge	Staff knowledge Poor	Staff knowledge Fair	Staff knowledge Good	Staff knowledge Excellent

Any other comments

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* 6. Matchday Experience - please provide your rating on the overall matchday experience:

	Poor	Fair	Good	Excellent
LV= County Championship	LV= County Championship Poor	LV= County Championship Fair	LV= County Championship Good	LV= County Championship Excellent
NatWest T20 Blast	NatWest T20 Blast Poor	NatWest T20 Blast Fair	NatWest T20 Blast Good	NatWest T20 Blast Excellent
Royal London One-Day Cup	Royal London One-Day Cup Poor	Royal London One-Day Cup Fair	Royal London One-Day Cup Good	Royal London One-Day Cup Excellent

Any other comments

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* 7. Functional Areas - please rate your experience of the following areas this season:

	Poor	Fair	Good	Excellent
Toilets - Number & Locations	Toilets - Number & Locations Poor	Toilets - Number & Locations Fair	Toilets - Number & Locations Good	Toilets - Number & Locations Excellent
Toilets - Cleanliness	Toilets - Cleanliness Poor	Toilets - Cleanliness Fair	Toilets - Cleanliness Good	Toilets - Cleanliness Excellent
Seating	Seating Poor	Seating Fair	Seating Good	Seating Excellent
Car Parking Availability	Car Parking Availability Poor	Car Parking Availability Fair	Car Parking Availability Good	Car Parking Availability Excellent
Car Parking Cost	Car Parking Cost Poor	Car Parking Cost Fair	Car Parking Cost Good	Car Parking Cost Excellent
Car Parking Stewardship	Car Parking Stewardship Poor	Car Parking Stewardship Fair	Car Parking Stewardship Good	Car Parking Stewardship Excellent
PA System	PA System Poor	PA System Fair	PA System Good	PA System Excellent
Scorecard quality	Scorecard quality Poor	Scorecard quality Fair	Scorecard quality Good	Scorecard quality Excellent
Scorecard cost	Scorecard cost Poor	Scorecard cost Fair	Scorecard cost Good	Scorecard cost Excellent
Programmes cost	Programmes cost Poor	Programmes cost Fair	Programmes cost Good	Programmes cost Excellent
Programmes quality	Programmes quality Poor	Programmes quality Fair	Programmes quality Good	Programmes quality Excellent
Programmes availability	Programmes availability Poor	Programmes availability Fair	Programmes availability Good	Programmes availability Excellent

Any other comments

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* 8. The 3aaa Pavilion Reception - please indicate your ratings for the Derbyshire staff on the following:

	Poor	Fair	Good	Excellent
Appearance/Uniform	Appearance/Uniform Poor	Appearance/Uniform Fair	Appearance/Uniform Good	Appearance/Uniform Excellent
Friendliness	Friendliness Poor	Friendliness Fair	Friendliness Good	Friendliness Excellent
Knowledge	Knowledge Poor	Knowledge Fair	Knowledge Good	Knowledge Excellent
Helpfulness	Helpfulness Poor	Helpfulness Fair	Helpfulness Good	Helpfulness Excellent
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Good	Professionalism Excellent

Any other comments

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* 9. Membership - are you currently a Member at Derbyshire CCC?

Yes

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* 10. If you are not a Member, please indicate THREE reasons why you have decided not to be a Member:

Don't have time to attend all the fixtures

Other family commitments

Cost

Not that into cricket

Not enough benefits offered

Family and friends not into cricket

Unaware of Membership benefits

Only like one or two forms of the game

Facilities offered are not up to standard

Membership options don't meet my needs

Other (please specify)

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* 11. Offers - please rate the attractiveness and the appeal of this season's packages/offers:

	Poor	Fair	Good	Excellent
Six Pack Ticket	Six Pack Ticket Poor	Six Pack Ticket Fair	Six Pack Ticket Good	Six Pack Ticket Excellent
Double the Action Ticket	Double the Action Ticket Poor	Double the Action Ticket Fair	Double the Action Ticket Good	Double the Action Ticket Excellent
Run Chase Ticket	Run Chase Ticket Poor	Run Chase Ticket Fair	Run Chase Ticket Good	Run Chase Ticket Excellent
Family Ticket	Family Ticket Poor	Family Ticket Fair	Family Ticket Good	Family Ticket Excellent
Kids Go Free	Kids Go Free Poor	Kids Go Free Fair	Kids Go Free Good	Kids Go Free Excellent

Any other comments

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* 12. Fixtures - how do you find out about Derbyshire fixtures?

Official Website

Social Media

Fixture Cards

Derby Telegraph

BBC Radio Derby

Other (please specify)

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* 13. Club Website - the Club launched a new website in June 2015, have you visited the Derbyshire CCC website?

Yes

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* 14. Club Website - how often do you visit the website?

Daily

Weekly

Monthly

Less than Monthly

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* 15. Club Website - please provide your ratings for the website on the following:

	Poor	Fair	Good	Excellent
Overall rating of the website	Overall rating of the website Poor	Overall rating of the website Fair	Overall rating of the website Good	Overall rating of the website Excellent
How up to date the information is	How up to date the information is Poor	How up to date the information is Fair	How up to date the information is Good	How up to date the information is Excellent
Quality of content	Quality of content Poor	Quality of content Fair	Quality of content Good	Quality of content Excellent
Appearance	Appearance Poor	Appearance Fair	Appearance Good	Appearance Excellent
Ease of navigation	Ease of navigation Poor	Ease of navigation Fair	Ease of navigation Good	Ease of navigation Excellent
Usefulness	Usefulness Poor	Usefulness Fair	Usefulness Good	Usefulness Excellent

Any other comments

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* 16. E-Newsletter - do you currently receive the Cricket Derbyshire E-Newsletter?

Yes

If no, why not?

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* 17. E-Newsletter - please rate the following:

	Poor	Fair	Good	Excellent
Appearance/Layout	Appearance/Layout Poor	Appearance/Layout Fair	Appearance/Layout Good	Appearance/Layout Excellent
Timeliness of stories	Timeliness of stories Poor	Timeliness of stories Fair	Timeliness of stories Good	Timeliness of stories Excellent
Range of content	Range of content Poor	Range of content Fair	Range of content Good	Range of content Excellent
Relevance of content	Relevance of content Poor	Relevance of content Fair	Relevance of content Good	Relevance of content Excellent

Any other comments

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* 18. Fixtures Advertising - please assess the effectiveness of the each method of promotion:

	Poor	Fair	Good	Excellent
Online promotions	Online promotions Poor	Online promotions Fair	Online promotions Good	Online promotions Excellent
Kids go FREE offers	Kids go FREE offers Poor	Kids go FREE offers Fair	Kids go FREE offers Good	Kids go FREE offers Excellent
Run Chase offer	Run Chase offer Poor	Run Chase offer Fair	Run Chase offer Good	Run Chase offer Excellent
Double the Action	Double the Action Poor	Double the Action Fair	Double the Action Good	Double the Action Excellent
Six Packs	Six Packs Poor	Six Packs Fair	Six Packs Good	Six Packs Excellent
Social Media - Facebook/Twitter	Social Media - Facebook/Twitter Poor	Social Media - Facebook/Twitter Fair	Social Media - Facebook/Twitter Good	Social Media - Facebook/Twitter Excellent
Newspaper/Print advertising	Newspaper/Print advertising Poor	Newspaper/Print advertising Fair	Newspaper/Print advertising Good	Newspaper/Print advertising Excellent
Radio advertising	Radio advertising Poor	Radio advertising Fair	Radio advertising Good	Radio advertising Excellent
Road side signage	Road side signage Poor	Road side signage Fair	Road side signage Good	Road side signage Excellent
Flyers	Flyers Poor	Flyers Fair	Flyers Good	Flyers Excellent
Posters	Posters Poor	Posters Fair	Posters Good	Posters Excellent
Fixture Cards	Fixture Cards Poor	Fixture Cards Fair	Fixture Cards Good	Fixture Cards Excellent

Any other comments

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* 19. Sponsor Awareness - we have a range of commercial partners, please list as many as you can recall:

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* 20. Fixtures - did you attend more matches in 2015 than in previous years?

	Yes	No	Same
LV= County Championship	LV= County Championship Yes	LV= County Championship No	LV= County Championship Same
NatWest T20 Blast	NatWest T20 Blast Yes	NatWest T20 Blast No	NatWest T20 Blast Same
Royal London One-Day Cup	Royal London One-Day Cup Yes	Royal London One-Day Cup No	Royal London One-Day Cup Same

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* 21. Future Competitions structure - these are some of the possible changes debated in the media this summer. The fact they are listed below does not reflect Derbyshire County Cricket Club's stance on the matter in any way. We are very keen to get broad feedback from our Members and Supporters. Please date each on the scale provided:

	Bad idea	Ok	Good idea	No opinion
Reduction of LVCC games from 16 to 14	Reduction of LVCC games from 16 to 14 Bad idea	Reduction of LVCC games from 16 to 14 Ok	Reduction of LVCC games from 16 to 14 Good idea	Reduction of LVCC games from 16 to 14 No opinion
Reduction of LVCC games from 16 to 12	Reduction of LVCC games from 16 to 12 Bad idea	Reduction of LVCC games from 16 to 12 Ok	Reduction of LVCC games from 16 to 12 Good idea	Reduction of LVCC games from 16 to 12 No opinion
Introduction of three divisions in LVCC	Introduction of three divisions in LVCC Bad idea	Introduction of three divisions in LVCC Ok	Introduction of three divisions in LVCC Good idea	Introduction of three divisions in LVCC No opinion
Changes from four days to three days - overs increased per day	Changes from four days to three days - overs increased per day Bad idea	Changes from four days to three days - overs increased per day Ok	Changes from four days to three days - overs increased per day Good idea	Changes from four days to three days - overs increased per day No opinion
Increase of RLODC games from 8 to 10	Increase of RLODC games from 8 to 10 Bad idea	Increase of RLODC games from 8 to 10 Ok	Increase of RLODC games from 8 to 10 Good idea	Increase of RLODC games from 8 to 10 No opinion
Daytime RLODC games as opposed to day/night fixtures	Daytime RLODC games as opposed to day/night fixtures Bad idea	Daytime RLODC games as opposed to day/night fixtures Ok	Daytime RLODC games as opposed to day/night fixtures Good idea	Daytime RLODC games as opposed to day/night fixtures No opinion
NatWest T20 Blast fixtures increased to 16	NatWest T20 Blast fixtures increased to 16 Bad idea	NatWest T20 Blast fixtures increased to 16 Ok	NatWest T20 Blast fixtures increased to 16 Good idea	NatWest T20 Blast fixtures increased to 16 No opinion
City franchises in T20	City franchises in T20 Bad idea	City franchises in T20 Ok	City franchises in T20 Good idea	City franchises in T20 No opinion
T20 played in a shorter time block	T20 played in a shorter time block Bad idea	T20 played in a shorter time block Ok	T20 played in a shorter time block Good idea	T20 played in a shorter time block No opinion

Any other comments

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* 22. Chesterfield - did you attend the Chesterfield Festival of Cricket at Queen's Park?

Yes

If yes, please provide any comments you would like to make regarding the festival:

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* 23. Gender

Male

Female

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* 24. Age range

Under 10

11-20

21-30

31-40

41-50

51-60

61-70

70+

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* 25. Household income

0-10,000

10,000 to 20,000

20,000 to 30,000

30,000 to 40,000

40,000 to 50,000

50,000 to 60,000

60,000 to 70,000

70,000 to 80,000

80,000+

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* 26. Transport to matches

Walk

Bicycle

Motorcycle

Car

Taxi

Bus

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* 1. How likely are you to recommend Derbyshire CCC to a friend? (10 is the highest)

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* 2. LV= County Championship tickets cost £14 in advance of Day One, £18 on the gate.NatWest T20 Blast tickets costs £16 in advance, £20 on the gate.Royal London One-Day Cup tickets costs £14 in advance, £18 on the gate.Do you believe these prices are:

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* 3. Club Stewards - please rate aspects of their performance from the following:

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* 4. Food & Drink - please provide your ratings on the following:

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* 5. Club Merchandise - please provide your ratings on the following:

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* 6. Matchday Experience - please provide your rating on the overall matchday experience:

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* 7. Functional Areas - please rate your experience of the following areas this season:

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* 8. The 3aaa Pavilion Reception - please indicate your ratings for the Derbyshire staff on the following:

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* 9. Membership - are you currently a Member at Derbyshire CCC?

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* 10. If you are not a Member, please indicate THREE reasons why you have decided not to be a Member:

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* 11. Offers - please rate the attractiveness and the appeal of this season's packages/offers:

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* 12. Fixtures - how do you find out about Derbyshire fixtures?

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* 13. Club Website - the Club launched a new website in June 2015, have you visited the Derbyshire CCC website?

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* 14. Club Website - how often do you visit the website?

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* 15. Club Website - please provide your ratings for the website on the following:

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* 16. E-Newsletter - do you currently receive the Cricket Derbyshire E-Newsletter?

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* 17. E-Newsletter - please rate the following:

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* 18. Fixtures Advertising - please assess the effectiveness of the each method of promotion:

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* 19. Sponsor Awareness - we have a range of commercial partners, please list as many as you can recall:

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* 20. Fixtures - did you attend more matches in 2015 than in previous years?

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* 22. Chesterfield - did you attend the Chesterfield Festival of Cricket at Queen's Park?

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* 23. Gender

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* 24. Age range

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* 25. Household income

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* 26. Transport to matches

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* 27. For your chance to win a signed DCCC shirt, please provide your name and email address here:

* 2. LV= County Championship tickets cost £14 in advance of Day One, £18 on the gate.
NatWest T20 Blast tickets costs £16 in advance, £20 on the gate.
Royal London One-Day Cup tickets costs £14 in advance, £18 on the gate.

Do you believe these prices are: