Diamond Chain Customer Service Survey 2015 Question Title * 1. How long was your wait on hold before speaking with our customer service representative? Question Title * 2. How well did you feel our customer service representative understood the nature of your call? Question Title * 3. How knowledgeable did our customer service representative seem to you? Question Title * 4. Have all of your problems or concerns been resolved to your complete satisfaction? Question Title * 5. Overall, how satisfied are you with the customer service you received from our company? Question Title * 6. Is there anything we could have done to improve your last visit? Question Title * 7. How likely is it that you would recommend our company to a friend or colleague? Done