Description
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1. Recognise the risk factors and key indicators of aggression and violence.
2. Effectively manage difficult patients through a range of communication, de-escalation and diffusion skills.
3. Identify and implement effective practice strategies and measures to improve the safety of the workplace.

The workshop covers a range of communication strategies and skills in dealing with challenging interactions with patients and others. This includes practice set-out to maximise safety and survival skills for GPs involved in home visits and verbal judo for tricky situations. The workshop is designed for all members of the practice team.
Location and Time
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VENUE: Family Action Centre Training room (The Station 5), The University of Newcastle, University Drive, Callaghan FREE PARKING (after 5.30pm)
6pm for light refreshments, 6.30-9.30pm Meeting
Accreditation -
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Accreditation provided by Medics for Life with the RACGP - 6 Category 2 CPR CPD Points. Medics for Life is also linked with a Registered Training Organisation under ASQA and will provide Certificates of Attendance.
Fill in the form below to register for this event
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* 1. Contact Details

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* 2. QA/ACRRM number ( if applicable)

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* 4. Do you follow any of the these dietary restrictions? (Please select all that apply.)

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* 5. Are there any questions you would like to be addressed at this event?

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