Exit this survey Copy of HR Customer Satisfaction 072308 1. Default Section Question Title * 1. In what way did you have contact with the Human Resources/Benefits Department? Phone Walk-In (In Person) E-Mail Question Title * 2. Which of the following best describes you? Applicant New Employee Current Employee Retiree/Former Employee Supervisor General Public Question Title * 3. With which of the following service groups did you have contact? (Check all that apply) Human Resources Benefits Question Title * 4. Which of the following best describes the reason for your contact? Career Opportunity Policy Question Health Plan Question Employment/Work Environment Concern Retirement Question Contract/Certification Question Other (please specify) Question Title * 5. Overall, how satisfied were you with the level of service you received from the Human Resources/Benefits Department? Extremely Dissatisfied (1) Dissatisfied (2) Neutral (3) Satisfied (4) Extremely Satisfied (5) Overall Satisfaction Overall Satisfaction Extremely Dissatisfied (1) Overall Satisfaction Dissatisfied (2) Overall Satisfaction Neutral (3) Overall Satisfaction Satisfied (4) Overall Satisfaction Extremely Satisfied (5) Question Title * 6. Please rate the service you received on the following criteria: Extremely Dissatisfied (1) Dissatisfied (2) Neutral (3) Satisfied (4) Extremely Satisfied (5) N/A Accuracy of Information Provided Accuracy of Information Provided Extremely Dissatisfied (1) Accuracy of Information Provided Dissatisfied (2) Accuracy of Information Provided Neutral (3) Accuracy of Information Provided Satisfied (4) Accuracy of Information Provided Extremely Satisfied (5) Accuracy of Information Provided N/A Response Time Response Time Extremely Dissatisfied (1) Response Time Dissatisfied (2) Response Time Neutral (3) Response Time Satisfied (4) Response Time Extremely Satisfied (5) Response Time N/A Courtesy of Staff Member Courtesy of Staff Member Extremely Dissatisfied (1) Courtesy of Staff Member Dissatisfied (2) Courtesy of Staff Member Neutral (3) Courtesy of Staff Member Satisfied (4) Courtesy of Staff Member Extremely Satisfied (5) Courtesy of Staff Member N/A Question Title * 7. In the future, how likley are you to contact the Human Resources/Benefits Department for assistance? Extremely Unlikely (1) Unlikely (2) Neutral (3) Likely (4) Extremely Likely (5) Likelihood to Return Likelihood to Return Extremely Unlikely (1) Likelihood to Return Unlikely (2) Likelihood to Return Neutral (3) Likelihood to Return Likely (4) Likelihood to Return Extremely Likely (5) Question Title * 8. Please provide any feedback including relevant dates, names, and specific details you feel are important. We welcome positive comments, along with opportunities for improvement. The Human Resources Department "strives for 5", so if you were unable to give us the highest rating possible, please tell us what we can do to improve our service! Done