Metro by T-Mobile Device Feedback Survey

Thank you for offering your opinion today. This quick survey about your interest in devices will help us provide products that fit your needs better. The survey should take approximately 8-12 minutes to complete.

Question Title

* 1. Why are you interested in buying a new phone? (Select up to 3)

Running out of storage memory on my phone from all my pictures and apps

My phone's screen is cracked

I want to change phone brands

My phone has water damage

I am looking to change wireless service providers

I want the latest superphone (Samsung Galaxy S, iPhone, etc) and I'm willing to pay $500+ for it

There is a promotion being offered on a phone

I am looking for a bigger display to read/view items on my phone

My phone is sluggish, and there is a lag when I try to load an app or move between screens

Battery in current phone does not last a full day

My phone's camera does not take good pictures

My phone was lost or stolen

Other (please specify)

Question Title

* 2. Based on your experience, how satisfied are you with your current phone?

Not at all satisfied (0)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

(8)

(9)

Extrememly satisfied (10)

N/A

Not at all satisfied (0)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

(8)

(9)

Extrememly satisfied (10)

N/A

Question Title

* 3. When comparing phones you are considering to buy, what are the three most important items you compare? (Select up to 3)

Phone Memory

Phone Design

Camera (Megapixels, LED Flash, etc.)

Phone Cost

Processor Speed and Performance

Brand

Screen Resolution

Screen Size

Battery Life

OS (Android, iOS, Windows, etc)

Other (please specify)

Question Title

* 4. How much do you plan to spend on your next phone?

Up to $50

Up to $100

Up to $150

Up to $200

Up to $300

Up to $500

Up to $700

Above $700

Question Title

* 5. What is your current mobile phone brand?

Alcatel

Motorola

Nokia

HTC

Sony

Metro by T-Mobile

OnePlus

ZTE

T-Mobile

Coolpad

Apple iPhone

Samsung

Google

None or Don’t Know

Other (please specify)

Question Title

* 6. Which brands would you consider for your next purchase? (Select up to 3)

Apple

Nokia

OnePlus

Coolpad

ZTE

Motorola

T-Mobile

Google

Samsung

Metro by T-Mobile

Alcatel

I don't know or care about phone brands

Other (please specify)

Question Title

* 7. What three features would you like to have on your next phone? (Select up to 3)

Face Unlock (Unlock your phone by looking at it)

Large Internal Memory (64GB or greater)

High Definition Display (greater than 300 ppi)

Larger Battery (25% bigger battery, but thicker phone)

Wireless Charging

Drop Proof

Fast Processor (Octa Core or greater)

Fingerprint Sensor (a quick and secure way to unlock your phone)

Large Display (6.0" or greater)

Fast Charging Capable Phone (charge 50% of your phone battery in 30 minutes)

Mobile Wallet (ability to pay with your phone by tapping on the register at a store)

Waterproof

Other (please specify)

Question Title

* 8. What three camera features would you like to have on your next phone? (Select up to 3)

Ability to capture pictures from video clips

Depth of Field (allows you to change what part of the picture is in focus)

Multiple Lens Camera

Better sensitivity to improve low-light pictures

Enhance pictures with filters and effects

Main camera greater than 13MP

Video Editing

Front-facing camera greater than 8MP

Image stabilization to avoid blurry pictures

Large Aperture

Other (please specify)

Question Title

* 9. What three colors would you consider for your next phone? (Select up to 3)

Navy Blue

Pink

White

Red

Gold

Rose Gold

Silver/Gray

Purple

Black

Other (please specify)

Question Title

* 10. Which of the following applications would you like to have preloaded on your phone? (Check all that apply)

Facebook

Twitter

Instagram

Snapchat

Napster / Spotify

Amazon

Hulu / Netflix

Microsoft Office Mobile

News

Uber / Lyft

Weather

I prefer to have as few apps preloaded as possible to reduce memory

Other (please specify)

Question Title

* 11. What other cellular connected solutions would you be interested in?

Kid's smartwatch (Allows parents to keep in touch with children without them needing a phone)

Smart Watch (GPS, Calling, Pulse, etc.)

Pet Tracking (Track your pets in case they get lost)

Home (Security, Monitoring, Lighting, etc.)

General Purpose Tracker (Track anything of importance or value to you)

Mobile Hotspot (Dedicated device to provide Wi-Fi in your home or on the road)

Safety/Security (Quickly alert emergency services and/or family with a press of a button)

Car (Maintenance, Location, Speed, WiFi, etc.)

Cellular Speaker (Bring your Google Assistant or Alexa enabled speaker to the pool, beach, etc.)

Cellular Connected Tablet

Not interested in any connected solution

Other (please specify)

Question Title

* 12. What connected home solutions do you currently use?

Security (sensors to let you know if windows and/or doors are opened)

Speaker (Google Assistant, Alexa Enabled, etc)

Lighting (turn on/off, change colors, etc.)

Cameras (monitor your house)

Sensors (Water, Smoke, Fire, etc.)

Locks (lock or unlock your door remotely)

Vacuum (start vacuuming the house remotely)

Hub (control all your other connected devices)

Thermostat (Change the temperature to save on energy costs)

Doorbell (see who is at the door, even if you are not at home)

Appliances (refrigerator, washer/dryer)

Don't currently use any connected home solutions

Other (please specify)

Question Title

* 13. What connected home solutions would you be interested in?

Cameras (monitor your house)

Thermostat (Change the temperature to save on energy costs)

Lighting (turn on/off, change colors, etc.)

Vacuum (start vacuuming the house remotely)

Hub (control all your other connected devices)

Doorbell (see who is at the door, even if you are not at home)

Appliances (refrigerator, washer/dryer)

Locks (lock or unlock your door remotely)

Sensors (Water, Smoke, Fire, etc.)

Security (sensors to let you know if windows and/or doors are opened)

Speaker (Google Assistant, Alexa Enabled, etc)

Not interested in any connected home solution

Other (please specify)

Question Title

* 14. Which of the following providers do you currently have wireless service?

Metro by T-Mobile

AT&T

T-Mobile

Sprint

Verizon

Boost

Virgin Mobile

Cricket

Straight Talk

None - Do not currently have wireless service

Other (please specify)

Question Title

* 15. Into which of the following age ranges do you fall?

Under 18

18-24

25-34

35-44

45-54

55-64

65 or older

Prefer not to answer

Question Title

* 16. What is your gender?

Female

Male

Prefer not to answer

Question Title

* 17. Which of the following categories best describes your family’s ancestral background?

African-American

Asian-American

Caucasian/White

Hispanic/Latino

Prefer not to answer

Other (please specify)

Question Title

* 18. What is your household's total annual income before taxes?

Under $25,000

$25,000 to $34,999

$35,000 to $44,999

$45,000 to $54,999

$55,000 to $74,999

$75,000 to $99,999

$100,000 or More

Prefer not to answer