DARLEY PUMP CUSTOMER SURVEY 2024 I. OVERALL PERFORMANCE Question Title * 1. Overall Pump Ratings Excellent Good Fair Poor Quality Quality Excellent Quality Good Quality Fair Quality Poor Ease Of Installation Ease Of Installation Excellent Ease Of Installation Good Ease Of Installation Fair Ease Of Installation Poor Packaging / Crating Packaging / Crating Excellent Packaging / Crating Good Packaging / Crating Fair Packaging / Crating Poor Lead-Time Lead-Time Excellent Lead-Time Good Lead-Time Fair Lead-Time Poor On-Time Delivery On-Time Delivery Excellent On-Time Delivery Good On-Time Delivery Fair On-Time Delivery Poor Range of Products Offered Range of Products Offered Excellent Range of Products Offered Good Range of Products Offered Fair Range of Products Offered Poor Discount Schedule Discount Schedule Excellent Discount Schedule Good Discount Schedule Fair Discount Schedule Poor Complete Shipments Complete Shipments Excellent Complete Shipments Good Complete Shipments Fair Complete Shipments Poor Billing Accuracy Billing Accuracy Excellent Billing Accuracy Good Billing Accuracy Fair Billing Accuracy Poor Product Innovation Product Innovation Excellent Product Innovation Good Product Innovation Fair Product Innovation Poor Warranty Warranty Excellent Warranty Good Warranty Fair Warranty Poor Question Title * 2. Which of the above are most important to you? Question Title * 3. Compared to our competitors, are our prices higher, lower, or about the same? Much higher Somewhat higher About the same Somewhat lower Much lower Question Title * 4. Are there any products or pumps that you would like us to develop? Question Title * 5. Are there any changes that you would like to see us make to our existing product line? Next
