The Broken Appointment Blues

A quick quiz to affirm you watched this program.

Dr. hourly production

Hygiene hourly production

Supplies and lab costs

Number of unfilled hours

Charge patients a broken appointment fee

Send postcards/texts/emails two weeks prior to an appointment

Train my front desk staff on how to talk patients out of canceling

Talk to patients while they’re in the dental chair about the importance of hygiene treatment

Will I be able to afford this treatment?

Is this appointment really necessary?

Should I keep this appointment?

Do I want to keep this appointment?

Reason for return

Regular fluoride regimen

Realistic fiscal returns

Link the appointment to the patient’s self interest

Punish the patient for breaking appointments

Emphasize the difficulty in finding in a more convenient time

Ask the patient if, on reflection, they can keep the appointment after all

Name

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address