The Broken Appointment Blues A quick quiz to affirm you watched this program. Question Title * 1. Which of the following is not a statistic you would use in calculating the costs of broken appointments? Dr. hourly production Hygiene hourly production Supplies and lab costs Number of unfilled hours OK Question Title * 2. Which of these is the most effective way of tackling broken appointments? Charge patients a broken appointment fee Send postcards/texts/emails two weeks prior to an appointment Train my front desk staff on how to talk patients out of canceling Talk to patients while they’re in the dental chair about the importance of hygiene treatment OK Question Title * 3. Which of these is the most significant question patients ask themselves when thinking about canceling? Will I be able to afford this treatment? Is this appointment really necessary? Should I keep this appointment? Do I want to keep this appointment? OK Question Title * 4. RFR stands for: Reason for return Regular fluoride regimen Realistic fiscal returns OK Question Title * 5. Which of these is not an effective element of persuasion in the dental office? Link the appointment to the patient’s self interest Punish the patient for breaking appointments Emphasize the difficulty in finding in a more convenient time Ask the patient if, on reflection, they can keep the appointment after all OK Question Title * 6. Give us your contact information so we can send you your certificate Name Address Address 2 City/Town State/Province ZIP/Postal Code Email Address OK DONE
