1. Student Affairs Customer Satisfaction Survey

Thank you for taking the time to complete this survey for the Student Affairs division of Chattanooga State Community College. Your answers are confidential and will be used to help us provide better service.

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* 1. What is your age range?

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* 2. Please identify your race/ethnicity.

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* 3. What is your gender?

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* 4. Please indicate the level of courtesy shown by the staff member(s) who served you. (Did the staff member(s) treat you with respect?)

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* 5. Please indicate the level of responsiveness of the staff member(s) who served you. (Did the staff member(s) listen to you and answer your questions in an easy to understand way?)

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* 6. Please indicate your level of satisfaction with the overall service you received.

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* 7. Based on this recent experience, would you recommend Chattanooga State to your friends and family?

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* 8. What was your reason for visiting Career Services and Counseling?

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* 9. Were your needs met?

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* 10. How long was your wait?

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* 11. Were we difficult to find?

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* 12. Who did you see while visiting Career Services and Counseling?

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* 13. What can we do better to improve our service?

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