Patient Satisfaction Survey Thank you for helping us improve by taking our survey Question Title * 1. Which office of ours did you visit? Warminster Southampton Northeast Chalfont Elkins Park Huntingdon Valley Question Title * 2. Please tell us how well you think we are doing in the following areas:Ease of getting care Great Good OK Fair Poor Ability to get an appointment Ability to get an appointment Great Ability to get an appointment Good Ability to get an appointment OK Ability to get an appointment Fair Ability to get an appointment Poor Hours our offices are open Hours our offices are open Great Hours our offices are open Good Hours our offices are open OK Hours our offices are open Fair Hours our offices are open Poor Convenience of our locations Convenience of our locations Great Convenience of our locations Good Convenience of our locations OK Convenience of our locations Fair Convenience of our locations Poor Prompt return of phone calls Prompt return of phone calls Great Prompt return of phone calls Good Prompt return of phone calls OK Prompt return of phone calls Fair Prompt return of phone calls Poor Question Title * 3. Waiting Great Good OK Fair Poor Time in waiting room Time in waiting room Great Time in waiting room Good Time in waiting room OK Time in waiting room Fair Time in waiting room Poor Time in exam room Time in exam room Great Time in exam room Good Time in exam room OK Time in exam room Fair Time in exam room Poor Question Title * 4. Staff (The next 4 questions are about your interactions with our staff)Front Desk Staff Great Good OK Fair Poor Greets you when you enter Greets you when you enter Great Greets you when you enter Good Greets you when you enter OK Greets you when you enter Fair Greets you when you enter Poor Friendly and helpful to you Friendly and helpful to you Great Friendly and helpful to you Good Friendly and helpful to you OK Friendly and helpful to you Fair Friendly and helpful to you Poor Answers your questions Answers your questions Great Answers your questions Good Answers your questions OK Answers your questions Fair Answers your questions Poor Question Title * 5. Medical Assistants Great Good OK Fair Poor Friendly and helpful to you Friendly and helpful to you Great Friendly and helpful to you Good Friendly and helpful to you OK Friendly and helpful to you Fair Friendly and helpful to you Poor Answers your questions Answers your questions Great Answers your questions Good Answers your questions OK Answers your questions Fair Answers your questions Poor Question Title * 6. Provider (Physician, Physician Assistant, Nurse Practitioner) Great Good OK Fair Poor Listens to you Listens to you Great Listens to you Good Listens to you OK Listens to you Fair Listens to you Poor Takes enough time with you & your child Takes enough time with you & your child Great Takes enough time with you & your child Good Takes enough time with you & your child OK Takes enough time with you & your child Fair Takes enough time with you & your child Poor Explains what you want to know Explains what you want to know Great Explains what you want to know Good Explains what you want to know OK Explains what you want to know Fair Explains what you want to know Poor Gives you good advice and treatment Gives you good advice and treatment Great Gives you good advice and treatment Good Gives you good advice and treatment OK Gives you good advice and treatment Fair Gives you good advice and treatment Poor Question Title * 7. All Other Staff Members Great Good OK Fair Poor Friendly and helpful to you Friendly and helpful to you Great Friendly and helpful to you Good Friendly and helpful to you OK Friendly and helpful to you Fair Friendly and helpful to you Poor Answers your questions Answers your questions Great Answers your questions Good Answers your questions OK Answers your questions Fair Answers your questions Poor Question Title * 8. Our Office Great Good OK Fair Poor Neat and clean building/office Neat and clean building/office Great Neat and clean building/office Good Neat and clean building/office OK Neat and clean building/office Fair Neat and clean building/office Poor Ease of finding where to go Ease of finding where to go Great Ease of finding where to go Good Ease of finding where to go OK Ease of finding where to go Fair Ease of finding where to go Poor Comfort and Safety while waiting Comfort and Safety while waiting Great Comfort and Safety while waiting Good Comfort and Safety while waiting OK Comfort and Safety while waiting Fair Comfort and Safety while waiting Poor Privacy Privacy Great Privacy Good Privacy OK Privacy Fair Privacy Poor Question Title * 9. Confidentiality Great Good OK Fair Poor Keeping my personal information private Keeping my personal information private Great Keeping my personal information private Good Keeping my personal information private OK Keeping my personal information private Fair Keeping my personal information private Poor Question Title * 10. The likelihood of referring your friends and relatives to us Great Good OK Fair Poor Great Good OK Fair Poor Question Title * 11. Do you consider Tri-County Pediatrics your regular source of care? Yes No Question Title * 12. Have you visited an Urgent Care center in the past 12 months? Yes No If yes, can you tell us the reason you decided to go and for what? (Hours, Convenience and Ear Pain would be examples of the type of information we are looking for) Question Title * 13. What do you like best about Tri-County Pediatrics? Question Title * 14. What do you like least about Tri-County Pediatrics? Question Title * 15. Suggestions for improvement? 100% of survey complete. Done
