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Customer Satisfaction Survey 2026
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1.
Overall, how satisfied were you with CAP?
(Required.)
Very dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Very satisfied
Very dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Very satisfied
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2.
How likely are you to recommend CAP to a friend or colleague?
(Required.)
Not at all likely
Neutral
Extremely likely
Not at all likely
Neutral
Extremely likely
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3.
Were the staff friendly and respectful?
(Required.)
Yes
No
Sometimes
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4.
What program(s) did you participate in?
(Required.)
Back to School
Early Head Start
Family Action
Farm Fresh
Healthy Families
Healthy Homes
Housing: ESSHI- Cazenovia
Housing: Larson Dale Transitional - Canastota
Housing: Ongoing Rental Assistance/Case Management
Mentoring
One-Time Assistance
Pathways Community Hub
Permanency Resources (Kinship)
Tenant-Based Rental Assistance (TBRA)
WIC
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5.
Were you helped in a timely manner?
(Required.)
Yes
No
Somewhat
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6.
Did you get the information and/or services you requested?
(Required.)
Yes
No
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7.
Did you receive information about other CAP or community services?
(Required.)
Yes
No
N/A
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8.
After receiving CAP assistance, are you in a better position to handle the concerns that brought you to the program/agency? (Such as unexpected expenses, parenting, life skills, etc.)
(Required.)
Yes
No
N/A
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9.
If applicable, did a CAP staff member follow up with you to see how you were doing after services were received?
(Required.)
Yes
No
N/A
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10.
Did CAP staff assist you in meeting your needs?
(Required.)
Yes
No
Somewhat
11.
Please describe any positive experiences you had with the program. If you would like to recognize a specific staff member, please do so here.
12.
If CAP was not able to provide you with the support you needed, please explain.
13.
Do you have any suggestions on how we can improve our programs and services?
