Tell us what you think of our online shop * 1. If you have bought products online from us before, who did you buy for? For myself For someone else For myself and others I have not bought online from you * 2. And did you buy gifts online from us for adults, for kids, or both? For adults (aged 18+) For kids (under 18) For adults and kids I have not bought online from you * 3. Have you bought products online from us using a tablet or a mobile device? Tablet only Tablet and mobile Mobile only Desktop only I have not bought online from you Something else? Please tell us below: * 4. If you have bought something in store at the Museum before, what did you buy? Books or magazines Jewellery Toys or games Minerals Things for the home Dinosaur stuff I have not bought anything in store from you Clothing Prints or posters Accessories Something else? Please tell us below: * 5. If you have bought something online from us before, what did you buy? Books or magazines Accessories Minerals Jewellery Clothing Prints or posters Things for the home I have not bought anything from you online Dinosaur stuff Toys or games Something else? Please tell us below: * 6. We currently offer only one delivery option. Would you be likely to use others? I might use a cheaper delivery, such as 7-day saver shipping I might use a 24-hour (premium) delivery option I might buy more products to qualify for free delivery I might like to collect in store I'm not sure/don't care Any other delivery services you would expect to see? * 7. If we offered free returns for orders bought online, would this make you more likely to buy online from us? I would buy anyway because I want to support the Museum Free returns would make it more likely that I would buy online I'm not sure/don't care Any other comments? * 8. If you have received an email about Museum products before, did this lead you to buy online from us, or to buy something in store at the Museum? Yes, I have bought from you online after receiving email promos Yes, I have bought from you in store after receiving emails I have bought online and in store from you after getting an email Neither Any other comments? * 9. If any, how many times over the last year have you bought products online from us? None Once Twice 3 times 4 times 5 or more times Something else? Please tell us below: * 10. If you have bought online from us before, at what time of year did you place your order(s)? Between January and March Between April and June Between July and September Between October and December I can't remember I haven't bought online from you * 11. If you almost bought from us online but abandoned the order, why was this? The website is too annoying or difficult to use Products too expensive Found products cheaper elsewhere I did not find what I was looking for I did not like what I found Delivery too expensive Something else? Please tell us below: * 12. What other websites do you use to buy gifts online? Thorntons V&A Molton Brown Notonthehighstreet.com Tate Hotel Chocolat John Lewis Culture Label Or please tell us below: * 13. Please tell us your age range. Under 25 26-35 36-45 46-55 56-65 66-75 75+ I'd rather not say. Next