Tell us what you think of our online shop

* 1. If you have bought products online from us before, who did you buy for?

For myself

For someone else

For myself and others

I have not bought online from you

* 2. And did you buy gifts online from us for adults, for kids, or both?

For adults (aged 18+)

For kids (under 18)

For adults and kids

I have not bought online from you

* 3. Have you bought products online from us using a tablet or a mobile device?

I have not bought online from you

Desktop only

Tablet only

Tablet and mobile

Mobile only

Something else? Please tell us below:

* 4. If you have bought something in store at the Museum before, what did you buy?

Toys or games

Prints or posters

Clothing

I have not bought anything in store from you

Books or magazines

Jewellery

Dinosaur stuff

Accessories

Things for the home

Minerals

Something else? Please tell us below:

* 5. If you have bought something online from us before, what did you buy?

Clothing

I have not bought anything from you online

Prints or posters

Jewellery

Dinosaur stuff

Toys or games

Minerals

Things for the home

Books or magazines

Accessories

Something else? Please tell us below:

* 6. We currently offer only one delivery option. Would you be likely to use others?

I might use a cheaper delivery, such as 7-day saver shipping

I might use a 24-hour (premium) delivery option

I might buy more products to qualify for free delivery

I might like to collect in store

I'm not sure/don't care

Any other delivery services you would expect to see?

* 7. If we offered free returns for orders bought online, would this make you more likely to buy online from us?

I would buy anyway because I want to support the Museum

Free returns would make it more likely that I would buy online

I'm not sure/don't care

Any other comments?

* 8. If you have received an email about Museum products before, did this lead you to buy online from us, or to buy something in store at the Museum?

Yes, I have bought from you online after receiving email promos

Yes, I have bought from you in store after receiving emails

I have bought online and in store from you after getting an email

Neither

Any other comments?

* 9. If any, how many times over the last year have you bought products online from us?

None

Once

Twice

3 times

4 times

5 or more times

Something else? Please tell us below:

* 10. If you have bought online from us before, at what time of year did you place your order(s)?

Between January and March

Between April and June

Between July and September

Between October and December

I can't remember

I haven't bought online from you

* 11. If you almost bought from us online but abandoned the order, why was this?

The website is too annoying or difficult to use

Products too expensive

I did not like what I found

Delivery too expensive

Found products cheaper elsewhere

I did not find what I was looking for

Something else? Please tell us below:

* 12. What other websites do you use to buy gifts online?

Hotel Chocolat

Culture Label

Tate

Notonthehighstreet.com

Molton Brown

Thorntons

V&A

John Lewis

Or please tell us below:

* 13. Please tell us your age range.

Under 25

26-35

36-45

46-55

56-65

66-75

75+

I'd rather not say.