Patient Satisfaction Survey - Physical Therapy To help ensure the highest quality of care, we are asking for your opinion about your experiences with the Physical Therapy staff and treatment programs. Your identity will remain confidential. Question Title * 1. Courtesy of the receptionist? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 2. Availability of your initial appointment? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 3. Availability of your return visits as recommended by your PT? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 4. How often are you seen on time? Always Frequently Sometimes Rarely Never Always Frequently Sometimes Rarely Never Question Title * 5. How clearly is the purpose of the exercises and treatments explained? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 6. How thoroughly are your concerns and questions addressed? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 7. Is physical therapy being tailored to meet your goals? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 8. How confident are you in your therapist's skills and abilities? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 9. How comfortable are you interacting with your therapist? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 10. How clearly does your therapist explain when to schedule follow-up visits? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 11. Which Therapist treated you? Mary Popylisen PT, ATC Susan Sonoda DPT, OCS Jeff Chen PT, DPT Christopher DePrato PT Ellen deNeff, OCS Matthew Garet PT Kristy Illg, PT Brian Kozono PT Kenneth Leung PT Deidre McLoughlin PT Tammara Moore DPT Liz Nguyen DPT Unsure Question Title * 12. Your overall satisfaction with your treatment? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 13. Your overall satisfaction with UHS Physical Therapy services? Excellent Above Average Average Below Average Needs Improvement Excellent Above Average Average Below Average Needs Improvement Question Title * 14. If you have any suggestions, constructive feedback or other comments that would make your Physical Therapy experience better, please add your comments below. If you wish to speak to the Physical Therapy Manager about the care you are receiving, please call (510) 642-0607 and ask for Mary Popylisen PT, ATC.Thank you for taking the time to fill out this survey Done