CEC D75 Busing Survey 2010-2011

1. The Citywide District 75 Council Busing Survey

the Citywide District 75 council would like your input on Busing Issues that affect your child. This survey will be used to asses your opinions of the NYC Department of Education's Yellow Bus Service. Please take a moment to fill out the survey. Because this is the online version, there is now need to send or email the survey to your child's Parent Coordinator.

Please enter the following information:

Question Title

* 1. Please enter the following information:

Bus Company

Route Number

School

Borough of Residence

Child's Age

Type of School Bus

Please answer the following questions

Question Title

* 2. Please answer the following questions

	Yes	No
Is there a specific mandated service for transportation on your child's I.E.P.?	Is there a specific mandated service for transportation on your child's I.E.P.? Yes	Is there a specific mandated service for transportation on your child's I.E.P.? No
If yes, has the bus company complied with the mandated requirements at the start of the school year?	If yes, has the bus company complied with the mandated requirements at the start of the school year? Yes	If yes, has the bus company complied with the mandated requirements at the start of the school year? No
If no, is this a recurring issue each year?	If no, is this a recurring issue each year? Yes	If no, is this a recurring issue each year? No
Have you called the Office of Pupil Transportation (OPT) regarding a busing issue this year?	Have you called the Office of Pupil Transportation (OPT) regarding a busing issue this year? Yes	Have you called the Office of Pupil Transportation (OPT) regarding a busing issue this year? No

If yes, what was the issue or issues?

Please answer the following question:

Question Title

* 3. Please answer the following question:

	1-5	5-8	8 or more
How many times did you have to call OPT before your child's issue was resolved?	How many times did you have to call OPT before your child's issue was resolved? 1-5	How many times did you have to call OPT before your child's issue was resolved? 5-8	How many times did you have to call OPT before your child's issue was resolved? 8 or more

Were the OPT Customer Service Representatives polite?

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* 4. Were the OPT Customer Service Representatives polite?

Yes

Somewhat

Please answer the following question:

Question Title

* 5. Please answer the following question:

	Yes	No
Were you advised to use your original confirmation number for follow up calls?	Were you advised to use your original confirmation number for follow up calls? Yes	Were you advised to use your original confirmation number for follow up calls? No
While speaking to the operator for OPT did they inform you of the process and to keep your confirmation number to use as a reference until the busing issue was resolved?	While speaking to the operator for OPT did they inform you of the process and to keep your confirmation number to use as a reference until the busing issue was resolved? Yes	While speaking to the operator for OPT did they inform you of the process and to keep your confirmation number to use as a reference until the busing issue was resolved? No
On average, does your child's bus arrive on schedule?	On average, does your child's bus arrive on schedule? Yes	On average, does your child's bus arrive on schedule? No

If no, approximately how many times has the bus arrived later than twenty (20) minutes?

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* 6. If no, approximately how many times has the bus arrived later than twenty (20) minutes?

1-4

5-8

8 or more

If the bus was extremely late, did you receive a call from the bus company?

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* 7. If the bus was extremely late, did you receive a call from the bus company?

Yes

Approximately how long is your child's bus ride TO school?

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* 8. Approximately how long is your child's bus ride TO school?

Approximately how long is your child's bus ride FROM school?

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* 9. Approximately how long is your child's bus ride FROM school?

How many students are picked up before your child?

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* 10. How many students are picked up before your child?

What's the longest amount of time your child spent on a bus?

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* 11. What's the longest amount of time your child spent on a bus?

Please answer the following questions:

Question Title

* 12. Please answer the following questions:

	Yes	No
Does your child have behavior issues that may cause the problems on the bus?	Does your child have behavior issues that may cause the problems on the bus? Yes	Does your child have behavior issues that may cause the problems on the bus? No
If yes, was it handled properly by the escort/bus driver?	If yes, was it handled properly by the escort/bus driver? Yes	If yes, was it handled properly by the escort/bus driver? No

If no, please explain:

Question Title

* 13. If no, please explain:

Please answer the follow questions:

Question Title

* 14. Please answer the follow questions:

	Yes	No
When you called the bus company did you speak to someone on staff at the company?	When you called the bus company did you speak to someone on staff at the company? Yes	When you called the bus company did you speak to someone on staff at the company? No
When speaking to the driver or escort, was there a communication problem/language barrier/lack of understanding?	When speaking to the driver or escort, was there a communication problem/language barrier/lack of understanding? Yes	When speaking to the driver or escort, was there a communication problem/language barrier/lack of understanding? No
Was the driver/escort polite to you?	Was the driver/escort polite to you? Yes	Was the driver/escort polite to you? No

If no, please explain:

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* 15. If no, please explain:

Is the driver/escort respectful to your child?

Question Title

* 16. Is the driver/escort respectful to your child?

Yes

If no, please explain:

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* 17. If no, please explain:

Was the issue brought to the bus company and resolved in a timely manner?

Question Title

* 18. Was the issue brought to the bus company and resolved in a timely manner?

Yes

If no, how long did it take to correct the problem? How many DAYS? WEEKS? MONTHS?

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* 19. If no, how long did it take to correct the problem? How many DAYS? WEEKS? MONTHS?

Does your child travel on a bus with age appropriate children?

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* 20. Does your child travel on a bus with age appropriate children?

Yes

If no, please provide us with the age range.

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* 21. If no, please provide us with the age range.

If no, did you get this problem solved?

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* 22. If no, did you get this problem solved?

Yes

Please check as many that apply.

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* 23. Please check as many that apply.

	Late for work	Late for school	Reprimand for tardiness	Miss work days	Loss of employment	Had to reschedule appointments
Have you had any personal hardship due to busing issues?	Have you had any personal hardship due to busing issues? Late for work	Have you had any personal hardship due to busing issues? Late for school	Have you had any personal hardship due to busing issues? Reprimand for tardiness	Have you had any personal hardship due to busing issues? Miss work days	Have you had any personal hardship due to busing issues? Loss of employment	Have you had any personal hardship due to busing issues? Had to reschedule appointments

If there were other hardships please comment.

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* 24. If there were other hardships please comment.

Do you think the mandated two (2) hour training offered by New York State is sufficient for training?

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* 25. Do you think the mandated two (2) hour training offered by New York State is sufficient for training?

Yes

What can OPT or the Bus Companies do to make your child's travel experience better?

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* 26. What can OPT or the Bus Companies do to make your child's travel experience better?

Is there anything else you would like to add? If so, please explain.

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* 1. Please enter the following information:

Question Title

* 2. Please answer the following questions

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* 3. Please answer the following question:

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* 4. Were the OPT Customer Service Representatives polite?

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* 5. Please answer the following question:

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* 6. If no, approximately how many times has the bus arrived later than twenty (20) minutes?

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* 7. If the bus was extremely late, did you receive a call from the bus company?

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* 8. Approximately how long is your child's bus ride TO school?

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* 9. Approximately how long is your child's bus ride FROM school?

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* 10. How many students are picked up before your child?

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* 11. What's the longest amount of time your child spent on a bus?

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* 12. Please answer the following questions:

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* 13. If no, please explain:

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* 14. Please answer the follow questions:

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* 15. If no, please explain:

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* 16. Is the driver/escort respectful to your child?

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* 17. If no, please explain:

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* 18. Was the issue brought to the bus company and resolved in a timely manner?

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* 19. If no, how long did it take to correct the problem? How many DAYS? WEEKS? MONTHS?

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* 20. Does your child travel on a bus with age appropriate children?

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* 21. If no, please provide us with the age range.

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* 22. If no, did you get this problem solved?

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* 23. Please check as many that apply.

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* 24. If there were other hardships please comment.

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* 25. Do you think the mandated two (2) hour training offered by New York State is sufficient for training?

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* 26. What can OPT or the Bus Companies do to make your child's travel experience better?

Question Title

* 27. Is there anything else you would like to add? If so, please explain.