* 1. How well do you feel that our company understands your needs?

* 2. Compared to our competitors, is our product quality better, worse, or about the same?

* 3. Compared to our competitors, are our prices higher, lower, or about the same?

* 4. Overall, how responsive have we been to your questions or concerns about our product?

* 5. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

* 6. How well did our customer service representative answer your question or solve your problem?

* 7. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

* 8. What changes would most improve our company?

* 9. How visually appealing is our website?

* 10. How well do you think our company understands what you need to be successful?