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GAD Customer Service Survey
1.
What was your reason for contacting or visiting our office today?
Exemption Submittal
General Property Information
Property Tax Appeal
General Valuation Information
Other (please specify)
2.
How would you rate the customer service you received?
Overall Poor Service
1 star
Needs Some Improvement
2 stars
Timely & Thorough
3 stars
Exceeded My Expectations
4 stars
Overall Great Service
5 stars
3.
If your interaction with our office today was through our telephone system, which statement best reflects your experience with the auto-attendant?
Too complex.
1 star
Prompts could use some clarity.
2 stars
No Issues, I navigated through just fine.
3 stars
N/A
4.
Please rate the level of service you received in the following areas:
Poor
Average
Good
Excellent
Wait time for assistance
Poor
Average
Good
Excellent
Professionalism & Helpfulness
Poor
Average
Good
Excellent
Knowledge of staff
Poor
Average
Good
Excellent
Staff listened to my concerns
Poor
Average
Good
Excellent
Staff treated me in a fair & respectful manner
Poor
Average
Good
Excellent
5.
What did you like or dislike most about the service you received?
6.
If your visit or call was related to a protest or value question, are you satisfied with the outcome?
Yes
No
Please briefly describe reason for either your satisfaction or dissatisfaction.
7.
If you were dissatisfied with your level of service, would you like a supervisor to contact you?
Yes
No
8.
Contact Information:
Name
Email Address
Phone Number
Current Progress,
0 of 8 answered
