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Customer Satisfaction Survey

Para completar esta encuesta en español, haga clic aquí

As part of an effort to know how Community Action Agencies are addressing your interests and needs, this survey has been prepared to get your opinions about service delivery, access and impact.  The survey will take 15 minutes or less for you to complete and your opinions will remain confidential.  Thank you very much for your support.
For the following questions, please select the option that most reflects your opinion:
1.The staff was prompt in responding to my concerns
2.The staff was cooperative in working with me
3.The staff addressed my issues and concerns
4.The staff explained program eligibility and guidelines
5.The office hours and days for the service were sufficient
6.The location, parking and accommodations for the service were convenient
7.The telephone assistance for the service was timely and courteous
8.The service helped me to become more self-sufficient
9.The service improved the conditions in which I live
10.The service increased my involvement in the community
11.The service assisted me by strengthening family and other support systems