1. Do we assist you in a friendly, courteous and timely manner when you call us?

2. Are we helpful with your inquires?

3. Do we accommodate your needs for market driven changes?

4. Do we consistently meet your and your customers product specifications?

5. Do we meet your packaging requirements?

6. Do shipments arrive on-time at your facility?

7. Do we respond timely to your quotation requests?

8. Are we competitive with our pricing?

9. Does our technical & engineering support meet your needs?

10. Do we accommodate your needs for new product development and introduction?

11. How would you rate our products and services relative to your best supplier?