Customer Satisfaction Survey Template Question Title * 1. How did you hear about LOSFA's Virtual Office Hours? Website Social Media Word of Mouth Other (please specify) OK Question Title * 2. Overall, how satisfied or dissatisfied are you with LOSFA's Virtual Support? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which LOSFA representative assisted you? Valerie Rhonda Scott Kayla Ebony Brandi Other (please specify) OK Question Title * 4. Was the representative knowledgeable about the subject matter? Yes No OK Question Title * 5. Did the representative resolve all of your issues? Yes No OK Question Title * 6. Was the representative courteous? Yes No OK Question Title * 7. How likely is it that you would recommend LOSFA's Virtual Support to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 8. Was the video chat feature used in your session? Yes No OK Question Title * 9. Did you experience any technical issues during your session? Yes No OK Question Title * 10. If so, please explain the issues that you experienced. OK Question Title * 11. Do you have any other comments, questions, or concerns? OK DONE