03 BAAM Business Technology Survey Question Title * 1. FBG-BAAM Business ID Number N/A FBG-BAAM Business ID Number: Question Title * 2. Which of the following devices do you use regularly for your business? Smart phone / cell phone Laptop computer Desktop computer Land-line phone Fax machine Smartboard Internet Question Title * 3. What kind of Internet service does your business have? Cable/Broadband Fiber DSL AirCard Satellite Dial-up Other Not sure Question Title * 4. Does your business utilize cloud computing technologies? Yes No Not sure Question Title * 5. Do you allow employees to telecommute? Yes No Question Title * 6. Which of the following business activities do you conduct online? (check all that apply) Manage banking accounts Purchase supplies Pay bills or utilize electronic bill pay Document Sharing Conducting phone calls or teleconferences (e.g.: skype or VOIP) Conducting meetings (e.g.: webex, ZOOM) Manage payroll Project management CRM – customer relationship management HR apps Other Question Title * 7. How important is technology, and keeping up with new technology, to the success of your company? Very important Somewhat important Not at all important Question Title * 8. Will technology improvements increase sales for your business? Yes No Not sure Question Title * 9. Who is primarily responsible for your tech support? I do it myself A member of my staff I pay an outside company Friends and family Question Title * 10. What is the biggest challenge you face with your company’s use of technology? Taking appropriate security precautions Cost of needed upgrades to technology Time it takes to fix problems Cost of maintaining technology Lack of expertise Breaks in service Dealing with security breaches Location of my business (I am in a very rural area) Response time from external technology support company Other Question Title * 11. Do you have an online presence for your business (website/social media)? Yes No Question Title * 12. If you DON’T have a online business presence, what is the primary reason? Too costly Too difficult to create/maintain Not necessary for my business All possible domain names were taken Other Question Title * 13. What are the biggest challenges you face with your online business presence? (check all that apply) Time it takes to make updates Cost of maintaining the site Finding a reliable website professional Security issues Keeping up with and protecting name/brand from growing list of domains (e.g.: .net, .app, .biz, .us, etc…) Response time from external Web maintenance company Complying with data collection rules Other Question Title * 14. Do you sell your products or services on-line? Yes No Question Title * 15. Do you accept payments on-line? Yes No Question Title * 16. Which of the following social media platforms do you utilize? (Click all that apply) Facebook LinkedIn Twitter YouTube Instagram Google+ None – I do not use social media Blogs Pinterest Vimeo Wikis Snapchat Other Foursquare Question Title * 17. What do you most commonly use social media for? Business networking Keeping in touch with friends Other Political advocacy Question Title * 18. Do you collect information from internet users who visit your website(s)? Yes No Question Title * 19. With regard to the security of your business, how important do you think it is to ensure that your information and computer systems are adequately protected? Very important Somewhat important Not at all important Question Title * 20. Who is primarily responsible for handling your online security? I do it myself Member of my staff Outsource our online security Nobody Question Title * 21. How would you rate your level of understanding in cybersecurity issues and handling the online security of your business? High understanding Moderate understanding Low understanding I do not understand at all Question Title * 22. Has your business ever been the victim of a cyberattack (i.e. computer virus, malware/spyware, banking trojan, etc.)? Yes No Question Title * 23. Do companies in your supply chain require you to adhere to any of the following cybersecurity standards? (check all that apply) NIST CSF NIST 800-171 ISO 27001 CISQ Standards ISF Standard of Good Practice Company-specific cybersecurity standards Not sure No Other (please specify) Question Title * 24. Please indicate which of the following actions you most commonly do with your customers’ information. I maintain a customer database I contact my customers from time to time (via phone, email or mail) I collect it for future purposes I sell some or all of my customer database with outside companies or individuals I share some or all of my customer database with outside companies or individuals I do not collect any customer information Question Title * 25. Do you currently obtain prior approval from customers before collecting, storing, using, or disclosing their personal data and information (whether online or in person)? Yes No Question Title * 26. What is the primary reason you DON’T obtain prior approval from customers before collecting, storing, using or disclosing their personal data? Not required Takes too much time Costs too much money Not important to me Too risky Other Done
