External Website Survey Get ready for a new gffg.com! We are redesigning G&F's website (www.gffg.com) to make it easier for our members to navigate, find information and bank online. We want to hear what you think of our current website. Your answers will help us create a better website for you. OK Question Title * 1. Overall, how well does our current website meet your needs? Extremely well Somewhat well Not so well Not at all well OK Question Title * 2. How easy is it to find what you are looking for on our current website? Extremely easy Somewhat easy Not so easy Not at all easy OK Question Title * 3. On average, are you able to do what you want to do on our current website? Yes Somewhat No OK Question Title * 4. How easy is it to understand the information/content on our website? Extremely easy Not easy at all Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 5. What are 3 things you like the most about our current website? 1. 2. 3. OK Question Title * 6. What are 3 things you dislike the most about our current website? 1. 2. 3. OK Question Title * 7. Aside from logging into online banking, what are the top 3 reasons on why you go to www.gffg.com? Find a branch/hours of operation Use a calculator (Mortgage, retirement, etc.) Look up rates Book an appointment Learn about G&F Find information on wealth management/services Find information on accounts Find information on credit cards Find contact information on a specific G&F mobile expert Find general contact info for G&F (live chat, member hub number, etc.) Learn about upcoming seminars or events Find resources for financial literacy Learn about careers at G&F Other (please specify) OK Question Title * 8. What are some pages you think we can remove completely from the website? OK Question Title * 9. When you decided to exit the website, what prompted you to exit? Confusing/could not find information I wanted Irrelevant information or content Slow to load Looks poorly on mobile I completed what I wanted to do on the website Other (please specify) OK Question Title * 10. What are some changes we can make to improve your website experience? OK DONE
