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2025 SanCap Bank Customer Survey
1.
How satisfied are you with your overall experience with our customer service?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
2.
How knowledgeable are our customer service representatives about our products and services?
Very Knowledgable
Knowledgable
Neutral
Unknowledgable
Very Unknowledgable
Please share additional details.
3.
Overall, how would you rate the professionalism of our customer service representatives you have interacted with?
Excellent
Good
Average
Poor
Very Poor
Please share additional details.
4.
In your opinion, what could we do to improve our customer service experience?
5.
Are you a loan customer?
Yes
No
6.
If yes, which type of loan do you currently have with us?
Residential Loan
Commercial Loan
Both
N/A