2025 SanCap Bank Customer Survey Question Title * 1. How satisfied are you with your overall experience with our customer service? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 2. How knowledgeable are our customer service representatives about our products and services? Very Knowledgable Knowledgable Neutral Unknowledgable Very Unknowledgable Please share additional details. Question Title * 3. Overall, how would you rate the professionalism of our customer service representatives you have interacted with? Excellent Good Average Poor Very Poor Please share additional details. Question Title * 4. In your opinion, what could we do to improve our customer service experience? Question Title * 5. Are you a loan customer? Yes No Question Title * 6. If yes, which type of loan do you currently have with us? Residential Loan Commercial Loan Both N/A Next