Delinquency & Court Services Division - Client Satisfaction Survey (Parent and/or Guardian)

Milwaukee County Delinquency and Court Services Division’s vision is to enhance the future of all youth involved in the juvenile justice system by providing the best individualized interventions and services.

Please help us do this by choosing the response that most closely describes your level of satisfaction for each question.
Please be assured that your responses are ANONYMOUS.

Thank you for your input, it is extremely valuable to us!

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* 1. Was your child's Human Service Worker polite and respectful to you and your family?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 2. Did your child's Human Service Worker listen and pay attention to you and your child's needs?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 3. Did your child's Human Service Worker explain the entire process to you clearly and often?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 4. Did your child's Human Service Worker make attempts to meet at times that were convenient for you?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 5. When reaching out to connect with your child's Human Service Worker, did he/she respond within 24 business hours?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 6. Were you included in developing your child's case plan?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 7. Was your privacy and confidentiality respected at all times?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 8. Were the services and programs your child received helpful?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 9. Was your child's Human Service Worker knowledgeable about available community resources and services?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 10. Overall, how satisfied were you with your child's Human Service Worker?

Very Dissatisfied Neutral Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 11. How could we improve our services for you and your child?

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* 12. If you would like to be contacted by the Delinquency and Court Services Division's Quality Assurance (QA) Department, please provide your name and a working phone number - Someone from the QA department will contact you.

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