How well is your organisation geared up for Customer Centric initiatives? Here is a checklist that will help you rate your organisation’s readiness across 7 critical areas:

1. Overall Organisation Readiness
2. Data Readiness
3. IT Readiness
4. Analytics Readiness
5. Marketing/Communication Readiness
6. Voice of Customer Readiness
7. Execution/Fulfilment Readiness

Once you answer all the questions and submit your response we will calculate your organisation’s readiness quotient and tell you your score! You will get to know your score in each area as well as your overall readiness score.

We assure you that your responses will be kept completely confidential.