Customer Service Survey Vehicle Sales

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* 1. Customer Name

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* 2. What is your vehicle identification number (VIN)?

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* 3. What is the year, make, and model of your automobile?

Year

Make (e.g., International)

Model (e.g., ProStar)

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* 4. Date Purchased

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* 5. Regarding the purchase of your vehicle(s), how satisfied are you with the following?:

	Less than expected	As expected	More than expected	Consistently more
Salesperson's courtesy?	Salesperson's courtesy? Less than expected	Salesperson's courtesy? As expected	Salesperson's courtesy? More than expected	Salesperson's courtesy? Consistently more	Salesperson's courtesy?
Salesperson's knowledge regarding the specs and information on the vehicle?	Salesperson's knowledge regarding the specs and information on the vehicle? Less than expected	Salesperson's knowledge regarding the specs and information on the vehicle? As expected	Salesperson's knowledge regarding the specs and information on the vehicle? More than expected	Salesperson's knowledge regarding the specs and information on the vehicle? Consistently more	Salesperson's knowledge regarding the specs and information on the vehicle?
Overall how satisfied are you with the purchase process?	Overall how satisfied are you with the purchase process? Less than expected	Overall how satisfied are you with the purchase process? As expected	Overall how satisfied are you with the purchase process? More than expected	Overall how satisfied are you with the purchase process? Consistently more	Overall how satisfied are you with the purchase process?

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* 6. How satisfied are you with the condition of the vehicle?

Less than desirable

As expected

Better than expected

Consistently better

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* 7. Would you return to Sun State to buy another vehicle?

Yes

No

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* 8. Did you meet with the Business Manager to discuss warranty?

Yes

No

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* 9. Were you introduced to the Service & Parts department?

Yes

No

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* 10. Would you recommend Sun State to your family and friends?

Yes

No

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* 11. The overall service on this purchase was…

Less than desirable

As expected

Better than expected

Consistently better

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* 12. Please check "Yes" to grant us permission to use your company logo and testimonial on our website in our future

Yes

No

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* 13. Please check "Yes" if you are willing to act as a reference for our company in the future

Yes

No